Experience

• 

  Melbourne IVF

  • East Melbourne

  • Front Office Receptionist / Administrator / Casual Medical Secretary

    • Jul 2005 - Present
    • East Melbourne

    • Meet and greet all patients and customers on arrival and direct them accordingly• Ensuring adherence to Melbourne IVF (MIVF) customer servicing, telephone and reception procedures and standards• Co-develop, facilitate and maintain strategies towards service excellence• Ensure that right information is given to patients; precise explanations are provided in a courteous manner• Identify requests/information from patients and ensure these matters are referred to the correct person without delay & provide correct information for all telephone enquiries* Possess a strong attention to detail, very customer focused, and work well under pressure with strong communication and interpersonal skills.

• 

  Rigidal Industries, Dubai - UAE (Aluminium Roofing and Cladding)

  • Sales Secretary - Admin Assistant

    • Jan 2001 - Jul 2004

    Supported the sales team to manage and grow assigned accounts in line with the organizational strategy, goals, policies and processes.•Built a good understanding of target customers and their business and provided a personalized service and good rapport with customers •Prepared Sales quotations, invoices and service contracts for customers •Communicated service or rate changes, notable trends, policies and other relevant information to assigned accounts •Ensuring customer relationship management tools are updated on time and are of excellent quality •Distributed and followed up with sales catalogues, product submittals and company literature to local and overseas clients. •Coordinated and setup client and management meetings and travel arrangements for Office Managers / Executives•Conducted extensive research on competitors and potential acquisitions and reporting results to the Sales Manager•Handling client enquiries, investigating customer problems and follow up•Preparation and timely dissemination of company reports•Providing complete admin to Sales Department & Export Manager•Handled a busy reception and performed routine office duties