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Sharon Cowling is a seasoned leadership professional with 20+ years of experience in call centers, management, and process improvement. She has held various roles, including Team Lead Supervisor at Convergys and licensed insurance agent at Connextions. Sharon has a business administration degree from the University of Phoenix.

Experience

  • Connextions
    • Greater Denver Area
    • licensed insurance agent
      • Aug 2012 - Present
      • Greater Denver Area

      Kaiser Permanente and United Health Group customer service and sales

    • tech support
      • Sep 2011 - Jul 2012

      supply chain EDI and supreme customer service... it's 8am, do you know where YOUR purchase orders are?

    • Supervisor
      • Jun 2010 - May 2011

    • Business Analyst
      • Feb 2010 - Jun 2010

    • Office Manager
      • Oct 2008 - Mar 2010

    • Team Lead Supervisor
      • 2004 - 2010

    • Team Leader
      • Apr 2004 - Oct 2009

    • customer service
      • 2000 - 2001

    • President's Office Problem Resolution
      • 1900 - 2000

      100 years lol

Education

  • 1994 - 2008
    university of phoenix
    business administration

Suggested Services

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Industry Focus. “Customer Service”

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References

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