Experience

• 

  Bendigo and Adelaide Bank

  • Head of Social Purpose

    • Oct 2020 - Present

    As the Head of Social Purpose my role is to lead a coordinated, evidence based and outcomes focused approach to the organisations social purpose activities. A key focus of this role is to embed a global best practice approach which delivers tangible business value and social outcomes

• 

  Community Sector Banking

  • Head Of Operations

    • Apr 2017 - Oct 2020

    The Head of Operations serves as a member of the Community Sector Banking Leadership Team and as such holds a senior level position within the organisation and provides functional, technical and process leadership. Specific business areas of responsibility include Marketing & Communications, People & Culture, Customer Service & Engagement and Business Enablement.

  • Senior Manager Strategic Relationships

    • Jun 2016 - Mar 2017

    Acting as an advisor the CEO, the Senior Manager Strategic Relationships was primarily responsible for the end to end implementation planning of two significant restructures. This planning included providing employee relations advice in addition to project and change management support.

• 

  Bendigo and Adelaide Bank

  • Australia
  • Banking
  • 700 & Above Employee

  • Business Transformation & Support Manager

    • Jul 2013 - May 2016

    The primary role of the Business Transformation & Support Manager was to lead the Organisational Delivery Team responsible for providing the change management both internally and externally for the upgrade of a core customer facing system. The Organisational Delivery team coordinated all activities regarding communications, pilots, launch plans, defect identification and management.

  • Communications Manager

    • Nov 2012 - Jun 2013

    This was a seconded a role, which was created specifically to develop and execute the internal communications strategy for a change which had a significant impact to over 13.000 customers and affected all customer facing employees nationally. In addition to drafting over 150 communications, including those for key leaders, the role was also responsible for developing web based tools that enabled employees to efficiently answer complex customer questions.

  • Change Manager

    • Mar 2012 - Nov 2012

    This was a seconded position which was created to provide change management support to the integration of a business which Bendigo and Adelaide Bank had recently purchased. The primary focus of the role was to support the communications and employee transfer to ensure employees in the acquired organisation felt supported and had access to all the required information and tools required.

  • Manager Operations Strategy

    • Sep 2010 - Mar 2012

    The Manager Operations Strategy is responsible for providing operational support to the branch network. The particular focus of this role is continuous improvement and optimisation of the operations network to ensure the retail branch is enabled to provide a seamless customer experience.

  • Senior Organisational Development Consultant

    • Jan 2008 - Aug 2010

  • HR Project Manager

    • Sep 2005 - Jan 2008