Experience

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  Nationwide Windows and Doors

  • Rugby, England, United Kingdom

  • Contract Administrator

    • Jul 2021 - Present
    • Rugby, England, United Kingdom

    The company deals with private homeowners, new build properties, housing associations & council properties installing windows & doors throughout the United Kingdom.My responsibilities included: - Contract Administrator for 3 x Project Managers - handling all aspects involving organising & controlling the day-to-day bookings of windows & door surveys & installation appointments directly with customers by phone, email & text.  Updating both installation & survey diaries on the tracker, raising Purchase Orders, QAs for any missed or broken items, scanning relevant documentation to an in-house system, Vision. Updating survey & installation diaries on the tracker for all 3 x current Housing Associations & Council Contacts. Take responsibility & work with the HSEQ department to ensure a safe working environment and working practices. To perform any other requests, the ability to work as part of a team & assisting work colleagues as and when needed. Maintaining customer focus, attention to detail, ability to work on your own without supervision, work under pressure & to deadlines, multi-tasking skills, excellent time management skills. Providing a high level of customer care and being first contact for customers queries or complaints. Attending internal & client meetings, providing the client with a weekly update of the programme. Daily use of Microsoft Office: Excel, Word, Outlook.

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  SolviT Recruitment LTD

  • United Kingdom

  • Contract Administrator/Receptionist 'on behalf of' Solvit Recruitment

    • Dec 2020 - Jul 2021
    • United Kingdom

    Temporary receptionist/contracts administration

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  Nationwide Platforms

  • United Kingdom

  • Technical Support Administrator

    • Sep 2015 - Oct 2020
    • United Kingdom

    The company is the largest Powered Platform Access company in the United Kingdom and Europe with over 15000 platform (cherry picker) machines, hired out on either long/short term basis to existing and new customers. My role is to provide support to our 30 depots, engineers & the Technical Support Centre which deals with all emergency breakdowns & LOLER Compliance (6monthly test certificates). It's a high volume, fast pace department & working for a small team my experience, attention to detail and organisation skills has allowed me to take lead on developing processes to facilitate an efficient & effective support function within the department.My responsibilities included:-• Timely dispatch of engineers/suppliers to emergency breakdowns and ensuring the customers are kept informed throughout within the agreed SLA time frame. Processing all supplier invoices, purchase orders, all queries and disputes. An indication on volume processed is an average of 150 engineers jobs per day, minimum 50 POs per day, 400 inbound emails processed all based on a rotation system with other colleagues• Liaising with customers & suppliers to agree the best solution during cases of escalation. Planning and arranging inspections on all machines in line with LOLER regulations• Ongoing, daily assistance is provided to the depots with any issues the engineers may have while on route or on sites as well as assisting with the resource planner. Any project work as required

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  OGP Assist Limited - RTA

  • Rochdale, England, United Kingdom

  • Secretary, Office Administration & Sales Advisor

    • Jul 2014 - Jun 2015
    • Rochdale, England, United Kingdom

    High volume telemarketing position in a positive environment with targets set at 5 RTA claims per week and 10 PBA claims per week which is more than achievable. Responsible for contacting 300 potential clients per day from a client database as well as generating new client leads through referrals.Secretary to 3 Directors & the Operation Manager. Duties included :- answering incoming calls, general office administration, meeting & greeting clients at reception, screening all calls for the Directors & Operation Manager, dealing with customers and client liaison over the phone.Working side by side with the Operation Manager handling all typing & e-mails for both companies, minutes of meeting (when needed), vetting calls to solicitors, organising & setting up meeting rooms, holiday & sickness trackers, claims trackers & controlling all the diaries for all appointments.

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  Stream Intelligent Contact / Previously (LBM Direct Marketing Group)

  • Manchester, England, United Kingdom

  • Sales Advisor – O2 Mobiles, Vodafone Household & Scottish Power – (B2C)

    • Feb 2012 - Jun 2014
    • Manchester, England, United Kingdom

    High volume telemarketing position in a pressurised environment.Targeted 100% at 2.2 / 3.5 / 4.5 sales per day which I over achieved on a monthly basis & exceeded all KPI’s. Responsible for contacting 300 potential clients per day from a dialling system as well as generating new client leads. O2 & Vodafone Mobiles – calling existing clients and converting sales. Scottish Power – cold calling potentially new clients.Acting manager covering for holiday’s and sickness & running various reports to manage the team effectively.Completed SDSA Development Course (Senior Direct Sales Advisor) and TM Leadership Strategy Course (Team Manager) for the company.

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  Prospect Marketing – Arroyo de la Miel - Spain

  • Spain

  • Secretary and Office Administration to the Managing Director

    • Sep 2003 - Nov 2011
    • Spain

    General Secretarial duties including typing and filingAnswering & screening all incoming callsDealing with incoming & outgoing e-mailsSourcing new clients from a very large databaseManaging the Sales Representatives and training of new staff for lead generating and telesales marketingImplementation of management of all the administration processes and procedures as well as general office management.Booking couriers and handling all customer servicesCreating templates for regular e-mails to clients and creating applications for new clients (Foxit PDF Editor) and PDF all applicationsInputting client information on the database (File maker Pro)

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  Holiday Africa & Rennies Travel – Travel Industry

  • South Africa

  • Senior Inbound Consultant

    • Mar 1996 - Jul 2003
    • South Africa

    Meeting and greeting clients at the airportOrganising travel arrangements and accommodation in South Africa Booking hotels, trains, transfers to and from the airport and hotelsBeing responsible for setting up their entire itinerary for their holiday

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  Gypsum Industries Limited & Global Trading & Investments

  • South Africa

  • Receptionist, Sales Secretary & Private Secretary to Director of Global Trading

    • Jun 1994 - Feb 1996
    • South Africa

    Screening calls, greeting clients at reception & client liaisonCapturing cheques & InvoicingTyping share certificatesPersonal typing and typing minutes of meetingDictaphone and Shorthand

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  Selected Portfolio Brokers, Construction Equipment Services, TAS Insurance Brokers, CTL Consultancy

  • Secretary to Executive Members

    • Jan 1991 - May 1994

    Screening calls, switchboard and reception dutiesWord ProcessingFaxing, FilingPetty Cash, Banking, Insurance ClaimsTyping Court DocumentsClaims Clerk