Experience

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  Crown World Mobility

  • Modderfontein, Johannesburg, South Africa

  • Corporate Accounts Mobilitity Coordinator

    • Jan 2011 - Apr 2013
    • Modderfontein, Johannesburg, South Africa

• 

  Crown Worldwide Group

  • South Africa, Johannesburg

  • Global Mobility Coordinator/ Corporate Account Manager/Junior Business Development

    • Jan 2011 - Apr 2013
    • South Africa, Johannesburg

• 

  Comair Limited

  • O R Thambo International Airport

  • ustomer Service Agent, Arrivals Supervisor, Turn Around Coordinator, Airline Representative AMC

    • Sep 2003 - Oct 2009
    • O R Thambo International Airport

    Comair Limited Senior Customer Service Agent – Airline Representative – Airport Management Centre Check in and Boarding Agent; Flight Controller; Arrival Services/Lost Baggage Tracing Supervisor; Airside Operations Coordinator; Aircraft Turnaround Coordinator; Operations Central Communications Agent; Central Load Control Agent, Department Trainer ( One on one live time operations and systems training ) 08 September 2003 – 31 October 2009 Monitoring of Airline operations, systems monitoring and updating. Assessing and assigning of delay codes. Responsible for the development, growth and improvement of the airline`s image, customer relations and service. Identified areas for development to enhance any operational procedures. Responsible for training, coaching, mentoring and coordinating of ramp agents and service providers. Conducting of full assessments of all ramp data, allocation and assignment of delay codes. Monitored aircraft movement, conducting of investigations, assigned delay codes, updating systems and dispersing of information thereof at Operations Central Communication Centre. Compilation of stats on function areas and airline operations. Coordination of aircraft turnaround. Managing service providers. Supervisor to Arrival Services and Lost Baggage Tracing Department. Tasks as Flight Controller included monitoring of customer booked figures and planning thereof. Dealing with customer complaints, investigations and service recovery procedures thereof. Procedural, operation and customer relations training, coaching and mentoring of staff was conducted in departments such as; departures (domestic and international)-check in and boarding; arrival services lost property; ramp; flight control.

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  Renault South Africa

  • Johannesburg

  • Customer Services Manager

    • Feb 2003 - Apr 2003
    • Johannesburg

    Manageress to the customer services calls centre and staff performance. Customer support services - dealing with client enquiries. Complaints, requests and dispatching of engineers.

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  Department of Labour

  • Pietermaritzburg, Kwazulu Natal

  • Senior Administration Practioner

    • May 1991 - Jun 2002
    • Pietermaritzburg, Kwazulu Natal

    Managing and maintaining administrative systems. Maintaining and updating Registry filing system. Processing of new/re applications of clients. Coordinating correspondence to relevant divisions. Monitoring staff key performance indicators and performances. Drafting of divisional staff reporting and staff performance evaluation. Representation of staff for competency assessments and reviews. Training and development of staff. Verifying of all client documents. Monitoring of business registrations, employee registrations and UIF contributions. Assessments of UIF claims and document verification. Investigating and finalising of Labour Centre queries. Letter writing and dispersing of correspondence. Recording of daily, weekly and monthly statistics.

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  Camden Hotel

  • Pietermaritzburg, Kwazulu Natal

  • Client Care / PRO / Reservations and Banqueting Officer

    • Feb 1990 - Apr 1991
    • Pietermaritzburg, Kwazulu Natal

    Reception and front office management. Frontline PRO. Conference facility bookings. Coordination of Corporate conferences. Staff management and training on client services. Telephone and counter enquiries and complaints investigations. Client care and service recovery. Communication and briefing on hotel programmes. (Staff and Guests). Staff management. Events Coordinator of functions and conferences.