Experience

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  Empire Cat

  • Nevada, United States

  • Executive Assistant

    • Aug 2019 - Present
    • Nevada, United States

    Acquisition by Empire in affect 1/1/23. Make travel arrangements for a large (4000 person) company in Arizona/Nevada/CA. Responsible for hotel contracts, office supply ordering, in-house luncheons, longevity awards, scheduling T&M Suite / Refreshments, take care of business and personal Notary items, organizational charts. Work directly with Empire Leadership Team.

• 

  Justine A. Harrison Chtd.

  • Mobile Notary Public

    • Mar 2018 - Jul 2022

    Recently secured higher bond to enable the ability to Notarize Title Documents.

  • Legal Administrative Assistant

    • Jan 2018 - Jul 2022

• 

  ___

  • Princeton, NJ

  • Princeton Legal

    • Jan 1900 - Jan 1900
    • Princeton, NJ

    Recruiter CoordinatorSupported recruiters by posting available positions, keeping accurate and updated information on business cards from social contacts and business forums. Entered resume information for interested candidates in Bullhorn software to narrow candidate qualifications while maintaining contact with candidates and recruiters via email and phone

• 

  Citibank

  • The Lakes, NV

  • Senior Unit Manager, Consumer Credit Card Services - Operations/New Business

    • Jan 1900 - Jan 1900
    • The Lakes, NV

    Managed 24-80 telephone representatives, conducted monthly monitoring to provide feedback, coaching and ensure quality standards were exceeded. Completed human resource deliverables including performance appraisals, salary actions, corrective actions and rankings. Assisted customers, when necessary to speak to someone in a management position, to deliver higher customer satisfaction.Established the Secured Card Reissue Unit in Citibank, Nevada. This unit was responsible for the judgmental credit analysis and conversion of secured to unsecured credit cards. Managed 45 Customer Service Representatives within the unit. Co-managed another 12 Hispanic Secured Customer Service Representatives in same unit that marketed the Secured Card in Spanish to the Hispanic community in the United States.Earned 4 Promotions and received 2 Citicorp Service Excellence Awards.Quality Circle team member involved in implementing tools for our customer service representatives to use to ensure that customer expectations are met and exceeded and to also improve customer retention with process improvements and efficiencies. Implemented motivational tools and events in the department, which resulted in productivity increases and higher quality.Conducted training classes, including procedural knowledge and customer service skills for multiple department service areas.

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  Tommy Hilfiger Corporate Offices

  • Cranberry, NJ

  • Project Coordinator, Accounts Payable Clerk and Senior Payroll Clerk

    • Jan 1900 - Jan 1900
    • Cranberry, NJ

    Supervised a project team that successfully organized 10 years worth of hiring/dismissal paperwork, department change/promotion packages and salary adjustments. Established protocols and systems for reviewing, assessing and organizing said documents for eventual storage and move to new location in Bridgewater, NJ. Assisted payroll management in inputting multi-state hire packages using ADP software. Improved efficiencies and reduced operational expenses.