Experience

• 

  Cornwall Church

  • United States
  • Religious Institutions
  • 1 - 100 Employee

  • Director of Communications + Marketing

    • Jun 2019 - Present

  • Communication & Marketing Project Specialist || Graphic || Web Content || Events

    • Mar 2008 - Jun 2019

    ● Project Management of global campaigns and events for logistics, branding, promotion and execution while maintaining our corporate goals of increasing engagement and participation. ● Website content management: Wordpress, Cornerstone, Soundcloud and Vimeo accounts● Video editing, production & support● Graphic design and print ● Social Media Team● Craft all written and social media communication to members and manage website content.● Grew engagement through successful email, social media, and targeted print campaigns.● Lead ministry strategy, goals, branding and DNA to influence culture in the children’s ministry program.● Design, manage and execute all ministry specific events annually and 1-2 church-wide events per calendar year.● Produce graphics, promotion and print material.● Leadership development of 150 volunteers.● Launched progressive campaign and event for growth and development of over 750 volunteers and targeting 2400 attendees.

• 

  Superfeet Worldwide Inc.

  • United States

  • Customer Care - E Commerce Reviews and CGC

    • Mar 2016 - Jun 2017
    • United States

    Temporary ● Bazaarvoice-managing consumer traffic and consumer generated content online through website and social media platforms. Managing the conversation, building consumer trust and reducing purchasing barriers.● Interface with public consumer through phone/email/website and effectively communicate the Superfeet brand, messaging and developing product lines.● Process business and consumer orders received by phone, email, fax and business-to-business website to ensure that all orders are placed same day. ● Consistently update Synergy Workflow Software (CRM) to track analytics of Customer Care contact, maintain accurate retail account records and generate inter-departmental workflow so that processes may continue to improve.● Support all departments at Superfeet by working collaboratively with operations, finance, marketing and sales to provide an exceptional product and experience to our clients.● Uphold Superfeet Warranty through processing business credit memos, return authorizations or product exchanges.

• 

  SHWorldwide, LLC

  • Seattle, WA

  • Program & Event Manager || National Account Manager

    • 1994 - 2000
    • Seattle, WA

    Formerly known as Seattle Hospitality Services, LLC. Oversight and leadership of 170 events, averaging 45 events per calendar year with exceptional results.Executed events totaling annual revenue of $1 million, consistently increasing profitability of programs while adhering to budgets and controlling expenses. Built strong vendor relations while negotiating competitive contracts adding to SHS goals of professional excellence and community relationships.Managed event staff ranging from 6-30 full and part-time depending on scope of event.Interfaced consistently with clients to build strong working relationships and open communication.

• 

  Seattle VIP Services (Seattle Hospitality)

  • Program & Event Manager

    • 1994 - 1999