Experience

• 

  Scott and White

  • Killeen/Temple, Texas Area

  • Customer Advocate Level III

    • Jun 2017 - Present
    • Killeen/Temple, Texas Area

    *Present plan benefit and deductible figures to members in various healthplans*Provide intricate explanations of claims and claim status*Provide technical support to members; performing provider lookups and webaccess to their member portals*Processing resolutions to complaints in regards to plan disputes or claims

• 

  Blackboard

  • Killeen/Temple, Texas Area

  • Customer Service Representative

    • Mar 2016 - Jun 2017
    • Killeen/Temple, Texas Area

    *Served educators, parents and students; technical support with hardware,material orders and setup*Provided intricate explanations about assignments on the online server,enrollments and contact information*Troubleshoot computer system and printer problems as well as online serveraccess for distance learning educators and students*Advanced accounts payable/receivable for tuition and fees

• 

  Sprint

  • Killeen/Temple, Texas Area

  • Account Specialist

    • Oct 2015 - Feb 2016
    • Killeen/Temple, Texas Area

    *Advanced accounts payable/receivable*Make adjustments, payment arrangements, and plan changes for customers*Maintain customer records using automated systems; answer customerinquiries about products, prices, availability, or purchase terms*Customer service; program and order various electronic devices

• 

  City of Fort Worth

  • Dallas/Fort Worth Area

  • Senior Director/Recreation Aide

    • Jul 2015 - Oct 2015
    • Dallas/Fort Worth Area

    *Coordinate, schedule and organize activities for senior citizens in a number of organizations and agencies*Operate telephone switchboard to answer, screen, or forward calls, providing information, takingmessages, or scheduling appointments*Managed Account Payable/Receivable; supervise daily deposits for events, registrations, and mealcontributions*Provide excellent customer service for patrons; hear and resolve complaints from customers in addition tofiling and maintaining records

• 

  City of Killeen, Texas

  • Killeen/Temple, Texas Area

  • Recreation Assistant

    • Dec 2012 - Jun 2015
    • Killeen/Temple, Texas Area

    *Managed Account Payable/Receivable; supervise daily deposits to the City of Killeen recreationdepartment*Accountable for event planning; assess fees as required for events and registrations*Successfully kept facility organized; handled information confidentially and supervised the maintenance ofequipment*Accountable for the training of all new hires and office personnel*Provide excellent customer service for patrons; hear and resolve complaints from customers in addition to filing and maintaining records

• 

  Walker County District Attorney's Office

  • Huntsville, TX

  • Internship

    • Jan 2012 - May 2012
    • Huntsville, TX

    *Aided the prosecution during court proceedings on behalf of Walker County*Accountable to office management and office staff in docket preparation fortrials and grand juries*Conducted in depth research and legal analysis for constructing new casefiles, filing, and retrieving documents