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Shannon Pettiway is a seasoned professional with experience in customer service, childcare, and administrative roles. She has worked in various industries, including logistics and social services. Shannon holds a high school diploma and certifications in childcare and customer service.

Credentials

  • C.A.R.E.S. Training Certification
    Maryland Department of Human Resources
    Dec, 2014
    - May, 2026
  • 90 hour childcare certification
    Baltimore City Community College
    Aug, 2003
    - May, 2026

Experience

    • Switzerland
    • Transportation, Logistics, Supply Chain and Storage
    • 700 & Above Employee
    • Ocean Transportation Specialist
      • Nov 2017 - Mar 2020

      Working in the special accounts department tracking and tracing seafreight shipments that are coming from overseas to the US. Maintaining daily spreadsheets, making necessary payments, scheduling pick up and deliveries, and ensuring customs is cleared.

    • Ocean Transportation Specialist
      • Nov 2016 - Oct 2017

      This was a temporary position then I was hired permanent as a permanent employee.Working in the special accounts department tracking and tracing seafreight shipments that are coming from overseas to the US. Maintaining daily spreadsheets, making necessary payments, scheduling pick up and deliveries, and ensuring customs is cleared.

    • Shipping and Receiving Clerk
      • May 2016 - Oct 2016
      • Baltimore, Maryland

      ● Operation of office equipment (e.g. computer, fax, copy machine, telephone) in the performance of daily job functions. ● Maintain a roster of materials processed through the warehouse for inventory and order fulfillment.● Greeted customers entering the warehouse, determined the nature and purpose of the visit, provided the proper safety equipment, and directed them to the correct destination.

  • PACT: World of Care
    • Baltimore County, MD
    • childcare teacher
      • May 2015 - Feb 2016
      • Baltimore County, MD

      ● Observed and participated in daily therapy sessions for the improvement and overall health of the children under my care as well as to keep parents updated and involved in any improved or regressive behavior.● Performed daily care tasks such as special feeding and diaper changes for special needs children.● Participated and received certificates from various training sessions.

    • Front Desk Clerk
      • Dec 2014 - May 2015
      • Towson, Maryland

      ● Operation of office equipment (e.g. computer, fax, copy machine, telephone) in the performance of daily job functions.● Used C.A.R.E.S. system to answer customer questions.● Greeted customers entering establishment, determined the nature and purpose of the visit, and directed them to the correct destination.

    • Childcare Provider
      • May 2004 - Mar 2015
      • Baltimore, MD

      ● Observed, monitored, and maintained a safe environment based on State of Maryland guidelines for childcare providers.● Established and maintained daily routine with children including snacks, diaper changes, and activities.● Kept in daily communications with the child/children parent(s) to inform them of their daily activities, behaviors, and related issues.● Reconciliation of business expenses and revenue monthly for timely reporting to the state for reimbursement.● Compiled financial records for business profit and loss statements using excel spreadsheets.

Education

  • 1996 - 2000
    Baltimore Polytechnic Institute
    high school diploma, ENGINEERING

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Customer Service”

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