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Shannon Edwards is a seasoned logistics professional with 20+ years of experience in transportation management, operations management, and supply chain management. She has held leadership positions at FreightWise, LLC. and UPS, and has a strong educational background in Organizational Leadership and Business Management. Shannon is certified as a Certified Customer Success Manager (CCSM) Level 1 and Level 2.

Credentials

  • Certified Customer Success Manager (CCSM) Level 2
    SuccessHACKER
    Apr, 2024
    - Apr, 2026
  • Certified Customer Success Manager (CCSM) Level 1
    SuccessHACKER
    Mar, 2024
    - Apr, 2026

Experience

    • United States
    • Truck Transportation
    • 100 - 200 Employee
    • Director of Customer Success
      • Aug 2022 - Present

    • Account Director
      • Jan 2021 - Aug 2022

    • Customer Solutions Manager
      • Jan 2015 - Jan 2021

    • Customer Solutions Supervisor / Sustainability Point of Contact
      • Jan 2004 - Jan 2021

    • Software Specialist
      • 1999 - 2001

    • Software Specialist
      • 1997 - 1999

Education

  • 2003 - 2005
    Franklin University
    Bachelor of Arts - BA, Organizational Leadership
  • 2001 - 2003
    Columbus State Community College
    Associate Applied Science, Business Management

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Logistics and Supply Chain”

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