Bio
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Topline AI
Shannon Edwards is a seasoned logistics professional with 20+ years of experience in transportation management, operations management, and supply chain management. She has held leadership positions at FreightWise, LLC. and UPS, and has a strong educational background in Organizational Leadership and Business Management. Shannon is certified as a Certified Customer Success Manager (CCSM) Level 1 and Level 2.
Credentials
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Certified Customer Success Manager (CCSM) Level 2
SuccessHACKERApr, 2024- Apr, 2026 -
Certified Customer Success Manager (CCSM) Level 1
SuccessHACKERMar, 2024- Apr, 2026
Experience
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United States
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Truck Transportation
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100 - 200 Employee
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Director of Customer Success
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Aug 2022 - Present
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Account Director
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Jan 2021 - Aug 2022
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Customer Solutions Manager
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Jan 2015 - Jan 2021
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Customer Solutions Supervisor / Sustainability Point of Contact
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Jan 2004 - Jan 2021
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Software Specialist
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1999 - 2001
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Software Specialist
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1997 - 1999
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Education
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2003 - 2005Franklin University
Bachelor of Arts - BA, Organizational Leadership -
2001 - 2003Columbus State Community College
Associate Applied Science, Business Management
Suggested Services
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Industry Focus. “Logistics and Supply Chain”
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References
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