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Shannon E. Marks is a seasoned sales and retail professional with a strong background in visual merchandising, marketing, and customer service. With experience in managing front office staff, scheduling surgeries, and leading teams to achieve sales objectives, Shannon has developed a unique blend of skills that enable her to drive business growth and deliver exceptional customer experiences.

Experience

    • Office Manager
      • Aug 2018 - Aug 2019

      Managed front office staff at 4 separate locations.Surgery scheduling Credentialing

    • Front Office Assistant
      • Dec 2015 - Aug 2018

  • Virgina Beach Eye Center
    • Virginia Beach, Va
    • Front Desk Receptionist
      • Sep 2015 - Nov 2015
      • Virginia Beach, Va

      -Check in patients. Verify insurance eligibility-Process referrals. Update demographics- Schedule appointments. Handle Triage calls

    • Medical Practices
    • 1 - 100 Employee
    • Laboratory Coordinator
      • Sep 2014 - Apr 2015

      • Asses the paper work and orders in chart• Answer and send phone note and flags• Give out and explain all specialty kits• Triage calls • Ship kits to patients• Check chart notes from phlebotomist • Print lab orders for the next day• Stock lab with kits to dispense to patients• Contact patients for redraws• Any all insurance issues• Billing• Schedule lab appointments• Answer all lab questions from patients via phone or patient portal• Manage the lab schedule walk in and walk downs

    • Front Desk
      • May 2014 - Sep 2014

      • Checking in and out patients• Collecting payments• Verifying insurance• Check referrals• Scheduling appointments• Faxing over medical record request

    • Sales lead
      • Nov 2013 - May 2014

      • Leads team to achieve store goals • Leads team to sales objectives• Implements Visual display per store set requirements• Strong human resource skills• Drives associate and client engagement• Works with a team to create a positive work environment

    • Sales Associate
      • Jul 2012 - Nov 2013

      • Personalized Sales and Service assisting customers with apparel and accessories purchases • Create Visual Displays showcasing merchandise in a compelling and appealing manner • Participated in Seasonal Merchandising Seminars, Customer Service and Sales Training • Performed Stock Receiving and Desk Associate responsibilities

  • Summit Retail Solutions Inc.
    • various BJ stores across the east coast
    • Brand sales representative
      • Apr 2012 - Jul 2012
      • various BJ stores across the east coast

      • Marketed and Sold Body Comfort Products directly to Consumers in local BJ’s Stores• Achieved daily/weekly Sales Targets and completed inventory and sales reports• Set up Promotional Point of Sale Product Displays to attract customer interest. • Trained new Brand Sales associates

  • Muetique
    • Etsy.com
    • Muetique
      • Jun 2010 - Nov 2011
      • Etsy.com

      • helped create Muetique site on Etsy to market Vintage Clothing and handcrafted Accessories• Bought Vintage Clothes and uploaded creatively styled photos to site• Wrote Fashion Styling articles for a DIY Blog• Marketed and Produced an Art Sale Event at a local gallery for Artists to display and Sell their works

    • The School of the Art Institute of Chicago ,IL
      • Jan 2010 - Jan 2010
      • Chicago, IL

      Orientation Leader/Volunteer Art Teacher• As part of Internship, provided education and taught lessons to a class of 10 students• Organized and Implemented socialization activities• Managed a Mural Project with students at the Bronzeville Academic Center

    • Receptionist
      • Oct 2008 - Nov 2009
      • Chicago IL

      • Provided Customer Service and Sales Support to Clients of High-End Spa• Organized and maintained Appointment Book• Created visual displays, Sold Salon Products and collected Fees from clients

  • The Children's Place
    • Wrentham village outlets, Wrentham MA
    • Sales Associate
      • Jun 2007 - Aug 2007
      • Wrentham village outlets, Wrentham MA

      • Set up floor displays to showcase new products• Assisted Customers with purchase and performed Sales Desk responsibilities

    • Usher
      • Jun 2005 - Aug 2007
      • Mansfeild, Ma

      • Provided Customer Service and assisted event attendees

Education

  • 2006 - 2011
    The School of the Art Institute
    Bachelor's of Fine Arts, Milinery, Fiber, Sculpture
  • 2002 - 2006
    Chapel Hill Chauncy Hall College Preparatory School
    High school Dipolma, General Studies

Suggested Services

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Industry Focus. “Retail”

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