Experience

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  Nsightout

  • Office Automation Assistant
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  US Department of Agriculture (USDA) Agricultura...

  • Washington DC-Baltimore Area

  • Office Automation Assistant

    • Aug 2021 - Present
    • Washington DC-Baltimore Area

    Front Desk at the National Arboretum Visitor Center

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  Artech L.L.C./Johnson & Johnson

  • Washington, District of Columbia, United States

  • Receptionist

    • Jun 2021 - Aug 2021
    • Washington, District of Columbia, United States

    Temporary Assignment for Johnson & Johnson's Washington DC office. Answered phones and greeted guests. Scheduled and maintained conference rooms and coordinated accommodations with global employees and their guests. Maintained access protocols and badges for office access. Provided admini...

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  Kelly Services

  • Washington D.C. Metro Area

  • Receptionist

    • Jul 2019 - Dec 2020
    • Washington D.C. Metro Area

    Temporary Assignment for Johnson & Johnson's Washington DC office. Answered phones and greeted guests. Scheduled and maintained conference rooms and coordinated accommodations with global employees and their guests. Maintained access protocols and badges for office access. Provided admini...

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  Scientific Games

  • Baltimore, Maryland

  • Tel-Sell Representative

    • Mar 2016 - Jun 2019
    • Baltimore, Maryland

    Contacted via telephone and maintained files for over 500 assigned Maryland Lottery retailers and an average of over 450 inbound calls to secure orders for instant lottery tickets. Handled Lottery related questions and/or problems encountered. Resolved problems or questions as they relate to vali...

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  Parker Therapeutic Services, Inc.

  • Baltimore, MD

  • Administrative Assistant

    • Apr 2013 - Dec 2014
    • Baltimore, MD

    Provided office support and organization for a 12-member therapeutic foster care agency. Maintained and secured physical and electronic charts for over 500 clients in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and the Code of Maryland Regulations (COMAR). Gree...

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  Athena Consulting

  • Baltimore, MD

  • Receptionist/Administrative Assistant

    • Jan 2013 - Mar 2013
    • Baltimore, MD

    Temporary assignment supporting the Assistant Comptroller and Head of Accounting, University of Baltimore. Answered multi-line telephony system, ordered office supplies, sorted and disseminated mail, maintained Microsoft Outlook calendars for the Comptroller and Assistant Comptroller, created an...

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  Davis, Geis, & Shah M.D.

  • Owings Mills, MD

  • Physician's Office Assistant I (via Jones Networking)

    • Aug 2009 - Jan 2010
    • Owings Mills, MD

    Performed registration and scheduling of office appointments for three surgeons. Updated and created streamlined documents to facilitate accurate and timely communications. Kept track of surgeons and patient administrator’s schedules and coordinated with necessary personnel. Managed, organized, a...

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  Baltimore City Public Schools (via Mary Kraft S...

  • Baltimore, Maryland

  • Office Assistant

    • Jun 2009 - Jul 2009
    • Baltimore, Maryland

    Drafted and prepared over 100 items of correspondence for two Human Resources Specialists, sorted incoming mail and prepared copies for interview packets, filed application packets. Converted eligibility list from Word to Excel to enable convenient search abilities.

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  East Baltimore Development, Inc. (via Mary Kraf...

  • Baltimore, Maryland

  • Office Administrator II

    • Jul 2008 - Mar 2009
    • Baltimore, Maryland

    Created and maintained manual and electronic records and filing systems, drafted and prepared over 2500 items of correspondence for five real estate officers, two attorneys, and five paralegals. Maintained daily calendars and meetings of the Manager of Property Acquisition and scheduled settleme...

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  B & B Security Consultants

  • Washington, D.C.

  • Office Manager

    • Jan 2008 - May 2008
    • Washington, D.C.

    Supervised one receptionist/dispatcher. Planned, directed and carried out policies relating to all phases of personnel activity. Kept records of insurance coverage and personnel transactions such as hires, promotions, transfers, and terminations. Prepared and monitored invoices and expense rep...

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  Prologis (Via AppleOne Staffing Systems)

  • Silver Spring, Maryland

  • Data Entry/Administrative Assistant

    • Sep 2007 - Oct 2007
    • Silver Spring, Maryland

    Updated, verified, and organized over 1600 contact listings for the regional Vice President and Market Representative using Microsoft Outlook. Removed invalid and redundant contacts from client lists. Assisted office manager with answering phones and redirecting calls.Accomplishments:* Enabled ...

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  Comcast MD/DE Regional IP Support Center

  • Baltimore. Maryland

  • Customer Account Executive 2-IP Support

    • Jun 2005 - Aug 2007
    • Baltimore. Maryland

    Served as a representative for broadband cable Internet/Voice over Internet Protocol (VoIP) telephony products and services to new and existing customers. Accomplishments:* Received a total of 15 written customer compliments for providing outstanding customer service.

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  Target

  • Columbia, Maryland

  • Guest Service Team Leader/Cashier Supervisor

    • Oct 2003 - May 2005
    • Columbia, Maryland

    Supervised and trained over 30 personnel. Trained newly hired cashiers and sales floor members on cash register systems, providing customer service, driving sales and incentives, avoiding shortages and loss, and maintaining a safe working environment.

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  US Army

  • Various Locations

  • Signals Intelligence Analyst & Korean Linguist

    • Oct 1990 - Aug 2003
    • Various Locations

    Supervised and trained 32 personnel. Performed the analysis, documentation, and reporting of intelligence supporting 19 Army units at tactical levels and national level consumers. Served as Executive Assistant for the Company Commander and First Sergeant as well as Office Manager. Wrote mission...