Experience

• 

  Assurant

  • United States
  • Insurance
  • 700 & Above Employee

  • Senior Claims & Customer Service Manager ( Protecta New Zealand Ltd)

    • Jun 2023 - Present

  • Claims Manager - Motor ( Protecta Insurance New Zealand Ltd)

    • Dec 2022 - Jun 2023

    Manager of the Motor, Classic, Motorcycle and Recoveries team

• 

  Protecta Insurance New Zealand Ltd

  • New Zealand
  • Insurance
  • 1 - 100 Employee

  • Claims Manager - Motor

    • Dec 2019 - Dec 2022

    Manager of the Motor, Classic, Motorcycle and Recoveries team

  • Team Leader (Motor Claims)

    • 2017 - Dec 2019

    Team leader of the Motor, Classic and Motorcycle team

  • Insurance Officer

    • Oct 2015 - Jan 2017

• 

  Scottfin Insurance Brokers

  • Senior Claims officer

    • 2008 - 2015

    A dedicated employee with experience across all facets of short term insurance claims.My career has ensured that I have been exposed to Motor, Domestic, Agricultural, Commercial, Body Corporate, Recoveries and Liability claims.Fully PC literate and proficient in excel, word, and PowerPoint.Able to mine a data base and produce month end reports for insurers. Strong leadership qualities with experience in mentoring, coaching and training new employees. Through the numerous courses, studies and my experience I have empowered myself into becoming the versatile and resilient Senior claims officer and leader that I am today. I am a proactive team player with exceptional communication skills to best serve my colleagues and client’s needs. I am able to multitask and am proficient in time management. I am a logical thinker with a keen eye for detail. I have strong work ethics and always put the interest of my employer at the forefront.My Strengths include:HonestyIntegrityDedicatedGood listening skillsCalmNegotiating

• 

  Scottburgh Caravan Park -KJC Security;S&W contractors

  • Manager

    • 2005 - Sep 2009

    plan budgets, keep accounts, carry out administrative tasks, and organise marketing activities• clean and prepare public places for use• run a restaurant and camp shop• take bookings for local tourist attractions• run activities in the camp hall• provided required feedback within required timeframe. • Supervised and prepared cashier reports and maintained record of sales within the shop. • Performed regular inspection of all campground facilities. • Assisted all guests to provide timely response and resolve all issues. • Developed schedule for all employees according to payroll requirements.• greet guests and check them into caravans or campsites• maintain the buildings and grounds• hire, train and organise staff• handle guest requests and complaints• have a cheerful and positive attitude.• Good computer skills• I am Organized and detail oriented.• I am an Energetic, hands-on, flexible individual, I often find myself stepping in to assist when a situation develops and assistance is needed. I believe to lead from example and work as a team to achieve the end goal. I am a people person and have empathy and genuine interest when speaking to people

• 

  Hidden Reef

  • Management

    • Dec 2001 - 2005

    December 2001-2005Hidden Reef Pub & Restaurant/GrillManager Responsibilities included:• Taking responsibility for the business performance of the restaurant.• Analysing and planning restaurant sales levels and profitability.• Organising marketing activities, such as promotional events and discount schemes.• Preparing reports at the end of the shift/week, including staff control, food control and sales.• Creating and executing plans for department sales, profit and staff development.• Setting budgets and/or agreeing them with senior management.• Planning and coordinating menus.• Coordinating the entire operation of the restaurant during scheduled shifts.• Managing staff and providing them with feedback.• Responding to customer complaints.• Ensuring that all employees adhere to the company's uniform standards.• Meeting and greeting customers and organising table reservations.• Advising customers on menu and wine choice.• Recruiting, training and motivating staff.• Organising and supervising the shifts of kitchen, waiting and cleaning staff.