Okay, let’s tackle this. So Shannon has a mix of administrative and customer service skills, which are valuable in many industries. However, her experience as a receptionist might limit her earning potential compared to those in more specialized fields. Location is Schenectady, New York, which is a mid-sized city. Considering her skills and experience, I'd estimate her hourly rate to be on the lower side of the range for administrative professionals in the US. Maybe around $25 per hour, which is a rough estimate based on national averages for entry-level administrative assistants in the US. Some sources suggest that administrative assistants in the Northeast region might earn slightly higher rates, but without more specific data, I'll stick with this estimate.