Experience

• 

  Heritage Federal Credit Union

  • United States
  • Banking
  • 100 - 200 Employee

  • Director of Consumer Lending Operations

    • Mar 2022 - Present

  • Manager of Lending Support Operations

    • Sep 2013 - Apr 2022

    • Manage a staff of 4 to provide lending support to member personal and business lending services.• Oversight of loan reporting (LTV, “Exceptions,” Closed Lines of Credit, Employee loans, File Maintenance).• Supervise all Federal Reserve Bank reporting, loan payment corrections, vehicle titles (inputting, filing, releasing, and perfecting) and loan file maintenance.• Monitor Quality Assurance for all In-House Loans, Indirect Loans, Home Equities, First Mortgages and “exception” monitoring.• Managerial oversight for Gap/Life/Disability Claims, Collateral Protection Insurance (CPI).• Identify and develop Standardized Operating Procedures for all loan support operations. Recent Accomplishments: • CUNA Lending compliance, CPD courses• Implemented member business lending program• Docu-Sign Project (Phase I and II)• Automation of Skip-A-Pay Program

  • Assistant Branch Manager

    • Oct 2012 - Sep 2013

    • Served as 2nd in charge to lead the Operational functions of the branch.• Ensured operations and sales were conducted in accordance with established Credit Union policies, legal and regulatory requirements, and audit standards.• Daily duties included: Opening/ Closing Branch, daily coaching of FSC and Tellers, approving override requests, scheduling, assisting with Check 21 machine, assisting in ATM balancing, tracking Loan progress and opportunities, handling member disputes in a professional manner, processing Loan Applications and New Accounts. • Served as Floater to work in call-center, fill-in for loan officer, and open new accounts.

  • Teller Supervisor

    • Sep 2011 - Oct 2012

    • Received checks and cash for deposit to accounts, verified amounts, examined checks for proper endorsement, and entered deposits into computer records. • Promoted, explained, issued and cross-sold other credit union services such as electronic services, debit and credit cards, traveler’s checks, money orders and safe deposit boxes. • Received consumer loan, home loan and other payments, and ensured accuracy when posting to the computer; generated account receipts.• Scheduled tellers, maintained teller line, and resolved problems or discrepancies concerning customers' accounts.

• 

  United Fidelity Bank

  • Evansville, IN

  • Customer Service Specialist

    • Aug 2010 - Sep 2011
    • Evansville, IN

    • Served as initial point of contact for customers to open new accounts, secure IRA’s, and set up safety deposit boxes.• Introduced various personal loan products to customers.• Served as vault teller, ensuring vault and ATM Machine balanced each night.• Verified incoming / outgoing money shipment.

• 

  U.S. Bank

  • Henderson, KY

  • Back-up Teller Supervisor / Teller

    • Jan 2007 - Oct 2009
    • Henderson, KY

    Back-up Teller Supervisor • Served as vault teller, ensuring vault and ATM Machine balanced each night.• Verified incoming / outgoing money shipment. Teller • Balanced currency, coin, and checks in cash drawers at ends of shifts, and calculated daily transactions.• Entered customers' transactions into computers in order to record transactions and issued computer-generated receipts.