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Shanna Borell, LCSW, is a seasoned mental health professional with extensive experience in program development, grant writing, and non-profit management. She has held various roles in behavioral health organizations, including Director of Mental Health First Aid and Complex Care Manager at AbsoluteCare, and Special Projects Manager at Behavioral Health System Baltimore. Shanna has also worked as a Health Policy Analyst and Government and Community Affairs Intern at the University of Maryland, Baltimore. She is certified as a Licensed Certified Social Worker and Mental Health First Aid Instructor.

Credentials

  • Mental Health First Aid Instructor
    National Council for Mental Wellbeing
    May, 2022
    - May, 2026
  • Licensed Certified Social Worker
    Maryland Board of Social Work Examiners
    Mar, 2016
    - May, 2026

Experience

    • Psychotherapist
    • United States
    • Hospitals and Health Care
    • 300 - 400 Employee
    • Behavioral Health Consultant (Therapist)
      • Sep 2023 - Present

    • Complex Care Manager
      • Aug 2022 - Sep 2023

  • Mental Health Association of Maryland
    • Timonium, Maryland, United States
    • Director of Mental Health First Aid
      • Apr 2022 - Aug 2022
      • Timonium, Maryland, United States
    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Special Projects Manager
      • Oct 2013 - Apr 2022

      • Development and direct oversight of BHSB’s procurement process for awarding public funds for behavioral health services, including writing the organization’s Procurement Guide and a Procedures Manual for procurement staff. BHSB released 9-15 Requests for Proposals (RFPs) each year, under my direction.• Development and direct oversight of BHSB’s master’s level Social Work Intern Program, which regularly hosts four interns from the University of Maryland and Morgan State University Schools of Social Work. I developed a Social Work Intern Guide for field instructors, and I was the point of contact for the schools.• Program planning, implementation, and oversight activities, including completing needs assessments, writing grant proposals, developing key performance indicators, meeting grant requirements, troubleshooting and providing technical assistance, and evaluating performance. I have managed several programs at various stages in their development from the initial planning to grant close-out. I have also provided support to long-standing programs to improve operations.• Coordination, facilitation, and support activities for the Collaborative Planning and Implementation Committee (CPIC), the multi-system stakeholder group addressing the behavioral health components of the Baltimore Police Department’s consent decree, including co-chairing the Gap Analysis Subcommittee, which completed a Gap Analysis of the Public Behavioral Health System and developed a detailed Implementation Plan to address the gaps.• Development of new processes or improvement of existing processes, including writing policy and training documents, creating tracking systems, and managing associated organizational change.

    • Adult Services Manager
      • Jan 2012 - Sep 2013

      Contract Management- Developed and managed publicly and privately funded contracts for a variety of mental health services in Baltimore City- Monitored programmatic and fiscal deliverables to ensure quality services were being provided- Provided ongoing technical assistance and consultation to community service providersSystem-Level Planning- Engaged stakeholders in system-level planning to identify service gaps and other opportunities to improve services- Created new initiatives to address issues identified, particularly in the areas of the criminal justice system and older adult health- Managed special projects in collaboration with local and state partners, aimed to improve continuity of and access to careCare management - Reviewed applications and authorizations for services based on medical necessity criteria and other relevant policies and regulations- Provided consultation to individuals and families who called for assistance with issues related to mental health, including behavioral health crises, mental health care/provider searches, and navigating the public mental health system

    • Special Projects Coordinator
      • Oct 2009 - Jan 2012

      - Managed various special projects aimed to achieve the agency's strategic vision - Developed successful grant proposals, and managed subsequent grant-funded projects- Analyzed mental health research to inform system-level improvements- Produced professional reports, presentations, and hand outs- Coordinated the agency's annual report and strategic planning process- Edited and managed website content

    • Health Policy Analyst (temporary position), Office of Oral Health
      • Jun 2009 - Aug 2009
      • Baltimore, MD

      - Analyzed the Department's loan assistance repayment program and made recommendations to increase the number of dentists in high-need areas willing to accept Medicaid- Made policy recommendations to increase Medicaid access to oral health care in urban and rural areas- Wrote policy papers re...

    • Government and Community Affairs, Intern
      • Sep 2008 - May 2009
      • Baltimore, MD

      - Acted as liaison between the University and community partners in outreach efforts- Supported the development and maintenance of outreach programming, including a mentor-based after school program with an emphasis on science, technology, engineering, and math (STEM) learning in two local school...

  • Alliance, Inc.
    • Harford County
    • Residential Counselor
      • Aug 2007 - Apr 2009
      • Harford County

      - Used motivational interviewing, trauma informed care, and harm reduction interventions to help people with serious mental illness and substance use disorders identify and accomplish goals using a strengths-based and person-centered approach- Provided care coordination to assist people in meetin...

    • Clinical Resource Management, Intern
      • Sep 2007 - Apr 2008
      • Bel Air, MD

      - Assessed families in the Family Birthplace and Pediatrics Unit for risk of child abuse or neglect, behavioral health needs, and other issues that could pose a risk to the safety of children or presented an opportunity to improve quality of life- Provided health education, particularly related t...

  • Way Station, Inc.
    • Frederick, MD
    • Residential Counselor
      • May 2005 - Jun 2007
      • Frederick, MD

      - Used motivational interviewing, trauma informed care, and harm reduction interventions to help people with serious mental illness and substance use disorders identify and accomplish goals using a strengths-based and person-centered approach- Provided care coordination to assist people in meetin...

Education

  • 2007 - 2009
    University of Maryland Baltimore
  • 2005 - 2007
    Towson University

Suggested Services

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Industry Focus. “Health, Wellness and Fitness”

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