Experience

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  Milkwood Manor

  • Manager

    • 2013 - Present

    Breakfast Manager, Housekeeper, Front of House

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  EDUGUEST MARKETING, GO GARDEN ROUTE & KLEIN KAROO, GO VOLUNTEERS AND GO EVENTS

  • PLETTENBERG BAY, SOUTH AFRICA

  • CONSULTANT

    • Jan 2012 - Mar 2012
    • PLETTENBERG BAY, SOUTH AFRICA

    Set the Vision, Mission and Credo. Rationalise the business into a cohesive whole .Maximise marketing opportunities. Uncover additional opportunities and expand the business. Copywriting. Web page design. Business plans to attract funding. Client liaison, representation on tourism bodies .Minute taking and implementation of actions.

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  Silky Oaks Eco Resort

  • General Manager

    • 2012 - 2012

    General Management of all aspects of the business including marketing and social media as well as rennovation and decoration

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  Maverick Stretch Tents

  • PLETTENBERG BAY, SOUTH AFRICA

  • MARKETING & LIAISON MANAGER

    • Jan 2010 - Oct 2010
    • PLETTENBERG BAY, SOUTH AFRICA

    Client and staff liaison. Marketing. Sales. Quoting. Office Admin. Planning and Procedures. Teambuilding

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  PSYCHEDELIC STRETCH TENTS

  • Plettenberg Bay, South Africa

  • Owner

    • Nov 2007 - Oct 2010
    • Plettenberg Bay, South Africa

    Marketing, Sales, Adminstration, Finance, Website Design, Event Organising, Management

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  STANLEY ISLAND LODGE

  • PLETTENBERG BAY, SOUTH AFRICA

  • RESIDENT MANAGEMENT COUPLE,

    • Feb 2006 - Dec 2006
    • PLETTENBERG BAY, SOUTH AFRICA

    Hands on management of front office and booking in and out procedures. Housekeeping. Marketing and website maintenance. Guest entertainment. Co-ordination of hire facilities. Management of Restaurant and Beach Bar. Event organising and co-ordination Providing information about local activities and attractions. Overseeing or operating the ferry boat between the island and mainland. Staff management and motivation. Supervising Kitchen Staff and cooking for guests when staff were off duty. Supervising cleaning staff and shifts. Maintenance of buildings and infrastructure. Procurement. Wages. Admin. Stock control of kitchen, bar and cleaning suppliesFinance, Cash Flow Management and Monthly Reports. Effectively dealing with, avoiding or overcoming complaints. Day to day problem solving and overall task co-ordination.

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  PLETTENBERG BAY TOURISM

  • PLETTENBERG BAY

  • CHANGE AGENT

    • Jul 2005 - Jan 2006
    • PLETTENBERG BAY

    Establishment of a new, fully representative Tourism Task Team and Tourism Board. Revamping and re-organising the office. . Educating and training Permanent Staff. Advertising for, interviewing, appointing, training and managing Casual Staff. Representation on Provincial and Regional Tourism and Festival Committees. Event Organising and Tourism Conferences.

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  HAGGIE RAND GROUP, JOHANNESBURG

  • Johannesburg Area, South Africa

  • COMMUNICATIONS OFFICER

    • Jul 1985 - Jan 1987
    • Johannesburg Area, South Africa

    Because the economy had tightened due to sanctions in South Africa, Haggie Rand dispensed with the services of advertising and public relations agency and appointed an incumbent to handle this function in house. The requirements for the job were a BA Degree in English or Journalism and a minimum of 3 years hands on experience in a newspaper environment and 3 years in a PR consultancy. Shanette had none of these qualifications yet she was successfully appointed and acquitted herself well. RESPONSIBILITES Instill a Customer Care Ethic. Producing the group’s newsletters, magazines and corporate product pamphlets and brochures. Media liaison and event organizing.

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  J WALTER THOMPSON ADVERTISING

  • SENIOR ACCOUNT EXECUTIVE

    • Jan 1982 - Dec 1983

    Client liaison, contact reporting, creative visualisation, briefing artists and copywriters, presentations, monitoring effectiveness of campaigns to secure new and repeat business