Experience

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  Spectrum Support

  • Energy Program Tech Ii

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  Mayor and City Council of Baltimore

  • Baltimore, Maryland Area

  • Energy Program Tech II

    • May 2008 - Present
    • Baltimore, Maryland Area

    In the Department of Housing and Community Development, reviews applications to determine client eligibility and benefits for energy or weatherization assistance; selects applications with incomplete information and notifies clients of needed information to complete the review process; certifies or rejects applications based on whether specified requirements are met. Monitors the contracts of fuel vendors; authorizes advanced or emergency oil deliveries; resolves disputes between vendors and program clients; ensures adherence of vendors to State policy on delivery practices. Contacts representatives of the Baltimore Gas and Electric Company to verify approval of applications for energy assistance and authorize extension or restoration of services. Confers with Baltimore Gas and Electric Company to resolve duplicate payments or overpayments. Visits clients and assists them in completing energy assistance applications; advises them regarding energy conservation methods. Maintains records and files on MEAP (Maryland Energy Assistance Program) clients, vendors and activities. Mails notices of program eligibility determinations to applicants. Mails or distributes checks to oil vendors and to the Baltimore Gas and Electric Company. Maintains accounts and reconciles balances. Refers applicants and clients to other social service agencies and may act as advocates in obtaining needed services. Conducts workshops and audio-visual presentations to educate the public on energy conservation practices and techniques. Collects and distributes energy brochures and program data. Collects and compiles program data for reports.

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  Spectrum Support, Inc.

  • Direct Support Staff

    • Jan 2012 - Present

    Assist Individual to help achieve personal goals.Provide Structure and emotional supportAssist in the facilitation of resolving behavioral issuesAssist individual with personal hygieneManage and dispense medicationComplete detailed, accurate documentation as assignedTransport individual to and from appointments and recreational activitiesCommunicate effectively with individual and familyPrepare meals

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  S.Y.E. (Soothing Yet Effective Massage)

  • Baltimore, Maryland Area

  • Owner

    • 2011 - Present
    • Baltimore, Maryland Area

    Aid in the Healing of ones inner self. Give the opportunity to receive all benefits of having and receiving a Soothing Yet Effective Massage.

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  Command Center

  • Baltimore, Maryland Area

  • Staffing Specialist II

    • Jul 2012 - Aug 2014
    • Baltimore, Maryland Area

    Manage and schedule 50-150 persons for temporary services • Accountable for providing leadership, development , planning, and organizational strategies for the Field Team Members to ensure the overall financial and operational success of the branch •Establish price and quote customers consistent within the company's margin goals •Recruit customers by way of cold calling, face to face contact, telemarketing, and appointment setting, all industries •Resolve customer complaints and inquiries. •Recruit employees by way of phone calls, job fairs, and an internal thorough screening process. •Process and verify payroll for assigned temporary workers on site. •Provide customer service, safety, and hazard prevention workshops for temporary workforce. •Responsible for dispatching and coordinating transportation for temporary workers to jobsite by way of best match dispatch. •Supervised all accounts receivable.

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  Labor Ready

  • Baltimore, Maryland Area

  • Branch Manager

    • 1998 - 2008
    • Baltimore, Maryland Area

    1998-2008 Labor Ready, Inc. New Castle, De./Baltimore, Md. Branch Manager/Sales Representative/Branch Operations Manager/Customer Service Representative Managed and scheduled 50-150 persons for temporary services and 3- 4 staff members • Accountable for providing leadership, development , planning, and organizational strategies for the branch staff to ensure the overall financial and operational success of the branch •Maintained branch's budgeted expenses •Established price strategies and quoted customers consistent within the company's margin goals •Prepared and submitted required administrative reports and financial information related to monthly P& L's •Conducted branch's weekly close •Developed action plans for the monthly and year growth projections. •Implemented new marketing activities and organized sales blitzes and site evaluations •Recruited customers by way of cold calling, face to face contact, telemarketing, and appointment setting, all industries •Resolved customer complaints and inquiries. •Recruited employees by way of phone calls, job fairs, and an internal thorough screening process. •Processed and verified payroll for assigned temporary workers on site. •Provided customer service, safety, and hazard prevention workshops for all staff and temporary workforce. •Responsible for dispatching and transporting temporary workers to jobsite by way of best match dispatch. •Supervised all accounts receivable.