Experience

• 

  Gateway Technical College

  • United States
  • Higher Education
  • 700 & Above Employee

  • Distance Learning Support Technician

    • Feb 2020 - Present

    RESPONSIBILITIES- Perform remote analysis, diagnosis, and resolution of LMS related issues for end-users, and recommend and implement corrective solutions.- Test, monitor, and troubleshoot SaaS-based LMS upgrades. Assist relevant technical staff with infrastructure changes due to upgrades and/or additional software.- Integrate building blocks and other SaaS applications into the LMS platform and ensure compliance with Gateway Technical College Policies.- Perform preventative maintenance, troubleshooting, diagnostics, and upgrades of LMS, SaaS applications, and other distance learning technologies. Problem-solving on a broad range of technologies and solutions while applying standard Gateway practices will be an essential output of this role. Collaborate with LID staff to troubleshoot and resolve technology problems; report and escalate emergency issues as necessary and appropriate.- Receive and respond to incoming calls, service desk tickets, email, and/or chat regarding distance learning technology services.- Maintain accurate and timely inventory information using established practices and tools and provide input into the lifecycle management of Gateway Technical College technology assets, including procurement, assignment, and disposal.- Ensure compliance with hardware and software standards.- Provide guidance on the creation and deployment of software distribution packages for distance learning-related computer applications.- Racking, deployment, maintenance, and retrieval of VANguard related distance learning equipment. Scheduling of video and web conferencing classes and events based on an academic schedule provided from room scheduling and other contracted services.- Develop support procedures, technical documentation, training videos, and other related documentation in conformance with established standards. Notify end users of system outages, upgrades, or feature changes.

  • Computer Support Technician

    • Nov 2015 - Feb 2020

    My responsibilities include providing technical support for students, staff, and faculty. Which includes, but not limited to: providing professional training & recommendations for software, conducting remote sessions to provide support for users who are not currently on the campus, basic network troubleshooting, assisting with software & hardware upgrades, and Google Apps support.

  • IT Student Casual

    • Jul 2014 - Nov 2015

    My responsibilities include providing technical support for students, staff, and faculty. Which includes, but not limited to: providing professional training & recommendations for software, conducting remote sessions to provide support for users who are not currently on the campus, basic network troubleshooting, assisting with software & hardware upgrades, and Google Apps support. I also manage our printer, and toner inventory, while providing Level 1 printer support for HP & Ricoh devices on campus. While working at Gateway Technical College I have been able to put my skills to the test, and learn from others.

• 

  TruStone Financial

  • Kenosha, Wisconsin

  • Desktop Support Analyst II

    • Jun 2015 - Nov 2015
    • Kenosha, Wisconsin

    Under the general direction of the Information Technology Manager, works closely with the Information Technology team to complete the setup, installation and general maintenance of PC hardware, software and peripherals. Minimize PC downtime by providing periodic preventive maintenance. Assists with PC hardware repair as required. Coordinate with outside service providers for repair or replacement of equipment, as needed. Relies on experience and judgment to accomplish goals and most often coordinates activities with more experienced peers. This person must be able to prioritize tasks as needed to ensure the best possible service to TruStone Financial personnel and ultimately the membership of TruStone Financial.

• 

  Gateway Technical College

  • Student Technology Support Center Lead Tech

    • Aug 2013 - Dec 2013

    Antivirus/Malware/Spyware Removal, Recommend Antivirus Solutions, Software installations & Updates, Managing & Maintaining PCs, Network Configurations, Basic Computer Training, End User Support, Software Recommendations

• 

  Self-employed

  • Computer Technician

    • 2010 - Feb 2012

    Antivirus/Malware/Spyware Removal, Network Configurations, PC Tune Ups, Basic Computer Training, Data Back Up & Recovery, Upgrades for Hardware/Software, Hardware/Software Recommendations, Installation of Hardware/Software/Peripherals

• 

  Racine Country Club Inc

  • Prep Cook

    • Sep 2006 - Sep 2008

    Organized, and maintained all incoming produce, Signed off on orders purchased for the kitchen, and put produce and products away in a timely manner.Prepped all produce, and meat needed for upcoming events.Worked under stressful conditions serving between 400-500 guests.