Experience

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  Pan Software

  • Australia
  • Software Development
  • 1 - 100 Employee

  • Professional Services Manager

    • Aug 2023 - Present

    Experienced and results-driven Professional Services Manager with a successful history of leading high-performing teams and consistently delivering exceptional client solutions. Proficient in translating complex client needs into actionable plans, my passion lies in fostering strong client relationships and ensuring project success from inception to delivery.

  • Senior Implementation Project Manager

    • May 2023 - Aug 2023

    As a Senior Project Implementation Manager at a Pan Software, I lead the planning, execution, and successful delivery of complex software projects. I collaborate with cross-functional teams to ensure seamless implementation, manage project timelines, allocate resources, and maintain clear communication with stakeholders. My role involves identifying and mitigating potential risks, while driving innovation and process improvement to enhance our solutions.

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  360Globalnet

  • United Kingdom
  • Information Technology & Services
  • 1 - 100 Employee

  • Head of Operations AsiaPac

    • Feb 2022 - May 2023

    As the Head of Operations, I orchestrated daily operations and directed a team of Implementation Managers and Application Support Officers, orchestrating flawless project execution. My focus on on-time delivery and customer contentment was unwavering, while my adept resource management ensured optimal team performance. I delivered training and guidance, fostering professional growth, and my client roster featured leading insurers, financial entities, and suppliers across ANZ and Southeast Asia.

  • Data and Implementation Manager AsiaPac

    • Oct 2019 - Feb 2022

    In my previous role, I spearheaded end-to-end SaaS configuration and project management for a diverse array of clients. This encompassed small to medium insurers, motor and property repair panels, and affiliated industry suppliers. The role's essence lay in its adaptable and dynamic nature, with an array of day-to-day responsibilities. These included client onboarding, steering discovery projects, mapping processes, conducting user research, configuring software, managing deployments, devising and delivering training, orchestrating demos, and presenting pitches. Furthermore, I extended post-go-live hyper care support, ensuring comprehensive client satisfaction.

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  Reflex Technology Group (RTG)

  • Australia
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • ICT Services Manager

    • Jan 2017 - Oct 2019

    As ICT Manager, I led strategic planning, project management, and stakeholder engagement across multiple campuses. With a focus on enhancing operational efficiency and user experiences, I managed cross-functional teams, provided robust support services, and integrated emerging technologies. My leadership cultivated a collaborative team environment, ensuring alignment with organizational goals while optimizing technology investments.

  • ICT Support / AV Manager

    • Jan 2015 - Jan 2017

    As ICT Support and AV Manager, I led comprehensive information and communications technology (ICT) and audiovisual (AV) projects across multiple campuses. Managing the IT team, I ensured seamless operations, efficient issue resolution, and exceptional IT support services. Leveraging technical expertise, strategic planning, and strong leadership, I enhanced campus-wide technology experiences.

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  Apple

  • Melbourne, Australia

  • Mac Genius

    • Jan 2013 - Jan 2015
    • Melbourne, Australia

    In this role, I provided customer-facing support and proficient repairs for a range of mobile devices, laptops, and desktops. I contributed to enhancing customer proficiency through tailored training sessions. Furthermore, I played a pivotal role in driving sales and providing steadfast support s...