Experience

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  Djula

  • Dubai, United Arab Emirates

  • Senior Sales Consultant

    • Sep 2021 - Present
    • Dubai, United Arab Emirates

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  TOPSHOP TOPMAN

  • Dubai, United Arab Emirates

  • Assistant Store Manager/Personal Shopper

    • Jan 2019 - Sep 2021
    • Dubai, United Arab Emirates

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  River Island

  • London, England, United Kingdom

  • Sales & Service Manager

    • Feb 2014 - Dec 2018
    • London, England, United Kingdom

    Promoted from Supervisor to Sales & Service ManagerPromoted from Senior Sales Associate to SupervisorPromoted from Sales Associate to Senior Sales AssociateSales Management - covers from targeting the monthly budget to daily cash operations which includes daily sales monitoring, cash deposits, petty cash and overall cash management. Staff Management - ensures proper manning in the shop, monitors daily attendance, leave and offsetting balance. Responsible for work dissemination and implementation which will result to efficient and positive output. Merchandise Management- In charge of incoming and outgoing of stocks, monitors damage items, stock level, moving and non-moving items to be reported to Brand Managers for replenishment, Directs staff by giving an idea in proper merchandising in the shop floor. In-charge in overall shop operation taking orders from top management down to implementation in the operation side giving accurate and effective orders that will lead to a high quality of job accomplished.Allocate resources and organizes processes within the area of responsibility to drive efficiency and productivity in a variety of situations. Applies knowledge of Retail KPIs to make commercial decisions that drive achievement of established sales targets Coordinate with the Commercial Department Manager with regards to launching new season and newly arrived merchandise. Create visual impact from windows and throughout the store and maintain highest possible standard within the store.

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  Phase Eight

  • London, England, United Kingdom

  • Personal Shopper

    • May 2012 - Feb 2014
    • London, England, United Kingdom

    Increased sales and store turnover through outstanding customer service, controlled budget expenditure, delivered initiatives for market growth and managed security policies. Set service standards, trained staff in company expectations, replenished stock and merchandised shop floor to advertise new promotions and products. Create an appealing, easy-to-shop environment for customers by coordinating his/her team to consistently execute visual merchandising and housekeeping standards in assigned area of responsibility Supervises sales transactions to ensure quick and accurate processing while adhering to cash protection procedures. Providing superior customer service and work quality while demonstrating attention to details, flexibility and innovation in resolving problems Giving guest training for the newly appointed employees Provide customers with estimates and follow up them till they get closed Giving weekly sales reports to line manager about the fast and slow moving items and about price discrepancies

• 

  Jigsaw Clothing

  • London, England, United Kingdom

  • Sales Assistant

    • Aug 2010 - May 2012
    • London, England, United Kingdom

    Delivered high levels of customer service while dealing with and serving a constant influx of customers, working in compliance with standard company practices and in accordance with the luxury brand requirements. Handling payments and refunds at the busy cash desk also welcoming an average of 200-300 customers on a daily basis.

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  MORGAN RETAIL LTD

  • London, England, United Kingdom

  • Sales Assistant

    • Jun 2006 - May 2010
    • London, England, United Kingdom

    Utilising interpersonal and communication skills while providing exceptional customer service and engaging with customers to tailor advice and recommendations. Holding team meetings relating to budgets/targets and company updates. Meeting and achieving KPIs, exceeding targets/expectations by remaining motivated. Decreased internal and external theft by 48% (816-395 units).