Experience

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  Self-employed

  • HR Consulting

    • Mar 2022 - Present

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  HSBC

  • VP, Senior HR Business Partner to Canada COO, CIO, CRO & Heads of Global Functions & Services

    • Oct 2019 - Mar 2022

    HR Leader & Strategic Business Partner bringing expertise in Organizational Effectiveness, Strategic Workforce Planning, Change Management, Talent Development & Succession, Diversity & Inclusion

  • AVP, Senior HR Business Partner

    • Oct 2015 - Mar 2022

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  AK Council for Canada

  • Vancouver, Canada Area

  • National Human Resource Development Portfolio Chair (Director)

    • Jul 2012 - Jul 2015
    • Vancouver, Canada Area

    Reporting to the President, leading a national HR team of 10 people who are collectively responsible for the recruitment, development, deployment and retention of 10,000 volunteers across Canada. Provide strategic HR leadership in the areas of organization development, talent development, volunteer management, leadership development including succession planning and leadership pipeline management, and change management in order to create a more enabling and sustainable culture of trust, high performance and accountability.

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  I.C.B.C.

  • Canada
  • Insurance
  • 700 & Above Employee

  • Senior Organization Development / Change Management Consultant

    • Jun 2008 - Sep 2014

    Led strategic change management initiatives in support of ICBC’s $400 million, multi-year business transformation and LEAN strategy. Led and supported multiple change initiatives, working with leaders at all levels to successfully lead their people through transformational change. Implemented changes that drove desired business outcomes, while maintaining staff engagement and strengthening relationships with key stakeholders. Brought subject matter expertise, real-world examples and a proven track record in leading change.Jointly developed and successfully implemented components of a multi-year Change Plan for a phased Claims Transformation Program which impacted 4,000 employees and 1 million customers. Delivered change management and training interventions which resulted in strong leadership alignment and staff readiness, supporting a successful implementationDesigned and successfully implemented a change strategy for the LEAN/Operational Excellence initiative, securing support from stakeholders at all levels of the business and the union. Adapted the change and communication approach for client's business needs (i.e. Corporate Services, Talent Acquisition, Driver Licensing, Claims) resulting in faster change adoption and improved organizational capacity. LEAN projects have reduced processing times by 10-30%, improved customer service scores by 10-20% and increased team morale by 30-50%

  • Diversity & Inclusion Manager (D&I)

    • Jun 2011 - Jul 2012

    Promoted to D&I Manager. Reported to HR VP and worked closely with ICBC's Board of Directors and Executives. Managed an annual budget of $150,000. Supervised a Communications resource. Led the development of ICBC's Diversity & Inclusion strategy and guided corporate D&I programming. Worked closely with the Executive team and the Board of Directors to set the D&I direction and report regularly on progress. Focused D&I efforts on achieving stronger business results by leveraging internal workplace diversity to better meet the needs of our diverse customers.

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  I.C.B.C.

  • Canada
  • Insurance
  • 700 & Above Employee

  • Organizational Development Consultant

    • Mar 2005 - May 2008

    Reported to OD Director and worked closely with Vice President of HR. Collaborated with key business areas to design, develop, pilot, implement and evaluate enterprise-wide strategic HR/OD programs and solutions.Developed innovative OD and talent management programs to address critical business issues. Designed or improved performance management (for unionized and exempt staff), employee and leadership development, change management, coaching, team building and employee engagement programs.Implemented an integrated performance management program and corporate competency framework, linked to Incentive Pay, for 800 exempt and 4,000 unionized employees, strengthening ICBC's performance culture, improving focus and business results

  • HR Advisor & Senior HR Client Services Advisor

    • Nov 2000 - Feb 2005

    Accountable for a wide range of HR generalist services and the implementation of corporate HR programs, policies and procedures. Provided HR Business Partner services to Corporate Services, Finance, HR and Strategy & Planning groups. Provided HR advice, coaching and support to managers in performance management, progressive discipline, recruitment and selection, collective agreement interpretation, and employee relations. Worked in close collaboration with client's to understand their business needs and develop service level agreements to ensure effective and aligned HR support and servicesGuided client groups through the effective implementation of HR programs, policies and procedures. Build strong relationships with client groups by understanding their business objectives. Consulted with managers on recruitment & talent acquisition needs, aligning them to workforce plans. Coached leaders on performance and attendance management. Worked closely with ER, payroll, benefits, compensation, learning, employee wellness & OD. Provided collective agreement interpretation and grievance resolution.

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  Coast Mountain Bus Company, Imperial Oil/Esso

  • Surrey, BC

  • Employment Advisor & Senior Employment Services Advisor (Team Lead)

    • Nov 1997 - Oct 2000
    • Surrey, BC

    Supervised 3 HR Advisors/Recruiters and 3 administrative staff to support effective talent acquisition. Led the effective recruitment & selection of key positions at BC Transit. Managed recruitment and selection services for all unionized, exempt and management positions resulting in the hiring of 260 Transit Operators per year and filling another 300 vacancies. Led the continuous improvement of the end to end recruitment and selection process for all vacanciesHarassment Advisor & Diversity Coordinator: Administered the workplace harassment program, conducted harassment investigations, provided training on creating a harassment-free workplace, and resolved internal and external human rights complaints. Administered and promoted the Corporate Equal Opportunity Programs including outreach initiatives, diversity tracking, analysis and reporting as well as the publication of an annual Equal Opportunity report

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  Imperial Oil/Esso

  • Calgary, Canada Area

  • HR Advisor (HR Business Partner) & Territory Manager in Sales & Marketing

    • Jul 1990 - Oct 1997
    • Calgary, Canada Area

    Territory Manager, Sales & Marketing Division (1996-1997): Promoted to a line management role with oversight for 15 Esso Branded Retailers. Accountable for the sales, profitability and compliance to standards for 15 retail Esso gas station in BC. Set site-specific performance objectives and coached retailers on how to achieve their business plansHR Advisor/HR Business Partner (1990-1996): As a member of client's leadership team, provided HR advice, coaching and support to managers on Human Resources and Employee Relations matters and customized HR solutions to support client's business strategy. Provided HR Business Partner services within Imperial Oil's upstream business to the Resource Development Division. Worked in close collaboration with client's to understand their business needs and develop service level agreements to ensure effective and aligned HR support and services

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  BC Children's Hospital, Vancouver

  • Vancouver, BC

  • Summer Internships as HR Compensation Analyst & HR Assistant

    • Apr 1987 - Sep 1989
    • Vancouver, BC