Experience

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  Professional Data Systems, Inc

  • Customer Support

    • Mar 2008 - Present

    Answer customer calls regarding ProTrac software.Train customers on ProTrac software.Travel to customer sites for full conversion to the ProTrac system.Test and document updates to ProTrac software.Write and maintain documentation for training and software manuals.Perform updates of ProTrac software in customer sites.Assist customers with special service requests when possible.Create domain users as part of file server setup and configure group policies.

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  Geotech Solutions

  • Evansville, Indiana Area

  • Social Media Creator

    • Nov 2017 - May 2019
    • Evansville, Indiana Area

    Create customized posts for various industries that focus on building brand identity, goals and growing their audience. Work closely with each contact to discuss results and propose strategic improvements.

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  Unity of Kansas City North

  • 1000 NE Barry Rd, Kansas City, MO 64155

  • Audio/Visual Coordinator

    • Feb 2012 - Nov 2017
    • 1000 NE Barry Rd, Kansas City, MO 64155

    Responsible for the technical operations of rehearsals and services, including lighting, sound, stage setup, video recording and editing, and coordinating necessary maintenance.

• 

  United Cerebral Palsy of Northwest Missouri

  • Administrative Assistant

    • Jan 2000 - Mar 2008

    Multi-tasked while taking direction from 4 departments to accomplish program goals in a timely manner.Responded to internal and external inquiries for information.Synthesized information for external review and records.Assisted customers and staff in organizing a $40,000 fundraising event annually.Created user-end forms, reports and guides and marketing materials using Microsoft and Adobe products.Recorded and acknowledged agency donations.Created basic record keeping databases for multiple agency programs in MS Access. Assisted 30+ staff with Microsoft software and printing troubleshooting.

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  Little Caesars

  • Assistant Manager

    • May 1994 - Mar 2008

    Managed 10-15 employees of various skill levels.Trained new employees to perform duties to specification.Responded to customer issues to ensure quality satisfaction.Verified fiscal accuracy and integrity.Managed employee time effectively to produce most profit.Worked to minimize company loss through best-practice procedures.