Experience

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  Rogers Capital

  • Mauritius
  • Financial Services
  • 500 - 600 Employee

  • Manager - Cybersecurity Advisory Services

    • Apr 2020 - Present

    Key Achievements: - Led and conducted 15+ cybersecurity audit projects for diverse industries, identifying and mitigating critical vulnerabilities that significantly reduced potential attack surface. - Spearheaded 35+ penetration test projects for both internal and external clients, uncovering critical vulnerabilities and significantly reducing their cyber risk exposure. - Lead and executed Data Protection Compliance Project internationally in Rwanda for a group of 17 entities. - Data Protection Gap Assessment Projects for two entities (BPO and Education Industry). - Business Continuity Plan for two entities (BPO and Property Management) in Mauritius. - IT and Security Policy development for industries (Sugar Industry, Distribution Industry and Property Management) in Mauritius. - Conducted user awareness sessions. - Technical training in Risk Assessment and Cybersecurity best practices. - Report presentation to C-suite executives and department heads including Risk and Audit Committee. - Be single point of contact for organisations in providing advice and consulting.

  • Team Leader - Information Security Advisory

    • Jan 2019 - Apr 2020

    Security Leadership and Implementation: Leading a team of auditors, implementing security policies and frameworks, establishing security protocols, and conducting security assessments (penetration testing and vulnerability assessments).Security Awareness and Response: Developing and delivering security awareness programs, conducting digital forensic investigations, responding to security emergencies, and proposing and implementing solutions to ensure compliance.Security Design and Architecture: Conducting risk assessments, designing security architecture and frameworks, and developing business continuity plans.Technical Expertise and Communication: Researching and documenting security best practices, performing technical tasks related to security devices, collaborating with internal teams, and providing demonstrations and meetings to clients.

  • Account Delivery Lead (Outsourced to DXC Technology)

    • Jan 2017 - Dec 2018

    Relationship Management: Develops and maintains relationships with senior customer management, fostering high satisfaction.Service Delivery: Owns the customer service experience, driving efficiency and exceeding expectations through clear communication and performance metrics.Team Leadership: Leads a cross-functional team, including vendors, to ensure service delivery goals are met.Performance & Improvement: Identifies service gaps, implements solutions, and manages contracts to optimize service delivery and revenue growth.Operations Management: Oversees support teams, manages costs, and implements initiatives to improve operational efficiency and team development.Partner Relationship: Maintains positive relationships with partners to ensure business growth.

  • Consultant, IT Service Delivery (Outsourced to DXC Technology)

    • Aug 2016 - Dec 2016

    - To manage the performance of services to clients internal and external as agreed in the contracts.- Manage and contribute to the delivery of all IT Components of group services.- Effectively monitor, control and support service delivery procedures are followed.- Build and maintain client relationships.- Attend service review meetings- Provide service desk performance reports to an agreed schedule

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  University of Technology Mauritius

  • Port Louis, Mauritius

  • Part Time Lecturer

    • Mar 2020 - Aug 2020
    • Port Louis, Mauritius

    Lecturing and conducting practical tutorials on Computer Forensics - BSc (Hons) Computer Science with Network Security 3rd Year

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  Ceridian Mauritius

  • Lead Hosting Engineer

    • Feb 2016 - Aug 2016

    - Lead Hosting and System Management team.- Provides SME/technical assistance to team members.- Provides Senior Management coverage for major incidents/escalation or resolution.- Process breakdown for Problem and Change management- ITIL Queue Manger: Responsible to ensure Severity 1 & 2 SLA's are met. Ensure proper management of Sev1 & Sev2 queries/ monitoring.- Represent the first stage of escalation for Incidents, should these not be resolvable within the agreed Service Levels.- Provide metrics and reports to Team Leaders/Managers.- Approval for change process or changes to be made to the platform- Provide work direction and guidance to senior/junior team members.- Provide metrics and reports to Team Leaders/Managers.- Providing capability on project planning, time management and key performance indicators production.- Support the implementation and maintenance of operational excellence artifacts.- Identify training needs of team members and provide coaching support/training to them.- Comprehensive Weekly System Availability Review. See less

  • Senior Hosting Support Engineer

    • Mar 2015 - Feb 2016

    Manage all incidents resolution on IT customer platform - Co-lead a team of system management to manage all the batch job processes for UK Clients. - Involve in decision-making for all changes to platforms. - SME on all major incidents including incident/resolution management and RCA. - Provides On call Support overnight for any high impact incidents. - Manages the request for change process and review changes to be made to the platform. - Involve in rota management for System Management to ensure all areas are covered on a daily basis. - Provide metrics and reports to Managers. - Handle projects on which put as Lead by Line Management.- Coaching and training Key Skills on incident resolution/ customer change requests.

  • Hosting Support Engineer

    • Nov 2012 - Mar 2015

    - Websites setup and administration. - SQL clusters maintenance and administration. - Citrix server farm administration. - Troubleshoot application issues and work with different teams for implementations. - Liaise with service provider for any issues regarding hardware and others. - Windows server administration - 2003 and 2008. - Provides training to junior members

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  University of Technology, Mauritius

  • Mauritius

  • Part Time Lecturer

    • Aug 2012 - Jul 2013
    • Mauritius

    Lecturing and conducting practical tutorials on Network Security and Wireless Network Security - BSc (Hons) Computer Science with Network Security 3rd Year

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  Multicontact

  • Curepipe, Mauritius

  • IT Officer

    • Sep 2012 - Nov 2012
    • Curepipe, Mauritius

    • Software installation and deployment.• Installation and monitoring of updates on windows and server windows environment.• Adequate attribution of IP addresses and configuration of servers.• Server and back up administration.• Diagnose, solve and report incidents.• End user maintenance, printers, photocopier machines, fax, network, etc.• Work on database management systems such as SQL/Access or other as per requirements.• Work on company software to develop programs to facilitate the production activities.• Work on php/asp/html or any other languages as and when required.• Participate in the establishment of system specifications by conferring with users; analyzing workflow, access, information, and security requirements.• Monitoring and analysis of system performance such as performance tuning; troubleshooting hardware and software, networks and operating management systems.

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  SOPEXA UK

  • London, UK

  • IT/office Assistant

    • Nov 2009 - Jun 2012
    • London, UK

    This role involves working in close partnership with the Administration/Finance Director for the overall office and IT management at the London Branch. Along with the day to day running of office to include all facilities management, liaising with suppliers and basic finance I was supporting the team members with IT and ad-hoc Projects. I was responsible for to manage all logistics for SOPEXA UK to represent them at the London International Wine Fair's.