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Shaikh Ayesha Ashraf

Trainer at TCL Global
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Results-driven professional with 10+ years of experience in process improvement, team management, and customer satisfaction.
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Location
Dhaka, Bangladesh, BD
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Bio

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Shaikh Ayesha Ashraf is a seasoned professional with 10+ years of experience in various roles, including Trainer, Business Development Executive, System Process Executive, and Intern. She holds an MBA and BS in Economics from reputable institutions. With expertise in process improvement, customer satisfaction, and team management, Ayesha is well-equipped to drive success in her endeavors. Ayesha has worked with prominent companies such as TCL Global, Odommo Bangladesh Foundation, HungryNaki, Prime Bank Ltd., Summerfield International School, Bit Makers Ltd., and Grameenphone Ltd., honing her skills in process optimization, team leadership, and customer service.

Experience

  • TCL Global
    • Dhaka, Bangladesh
    • Trainer
      • Jan 2023 - Present
      • Dhaka, Bangladesh

  • Odommo Bangladesh Foundation
    • Business Development Executive
      • Nov 2022 - Dec 2022

  • HungryNaki
    • Bangladesh
    • Food and Beverage Services
    • 1 - 100 Employee
    • System Process Executive
      • May 2022 - Nov 2022

      Establishing SOP to ensure customer satisfaction through smoothoperation. Analyzing process gap to assess the SOP efficiency. Alsobeing the information hub from all internal department to CS.

    • Training Development Executive
      • Jul 2021 - Jul 2022

      Improving agents' service quality and ensuring their performancestability through consecutive follow-up and trainings was the keyresponsibility of a CS Trainer. Aligning agents about every update inreal time was the most challenging part of this role. Preparing thenew-hired ready for operation was another major responsibility.

  • Prime Bank Ltd.
    • Ring Road
    • Intern
      • Feb 2019 - Jun 2019
      • Ring Road

  • Summerfield International School
    • Dhanmondi
    • Teacher
      • Jul 2017 - Feb 2018
      • Dhanmondi

  • Bit Makers Ltd.
    • Banani, Dhaka
    • Business Development Intern
      • Nov 2016 - Feb 2017
      • Banani, Dhaka

  • Grameenphone Ltd
    • Khilkhet, Dhaka
    • Inbound Customer Service Representative
      • Jul 2015 - Nov 2015
      • Khilkhet, Dhaka

  • Beshto Ltd.
    • Kawran Bazar, Dhaka
    • Web Content Writer
      • Feb 2012 - Feb 2013
      • Kawran Bazar, Dhaka

Education

  • 2017 - 2019
    University of Dhaka
    Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General
  • 2011 - 2015
    United International University
    Bachelor of Science - BS, Economics

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