Experience

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  NAQEL Express

  • Jeddah , Saudi Arabia

  • General Manager Operations

    • Dec 2012 - Present
    • Jeddah , Saudi Arabia

    Built highly cohesive team; Substantially increased western operation productivity for network element.Developed and implemented new operation function to meet the requirement.Established department policy and procedure that ensure adherence to standardized management practice.Handling biggest western operation team which covers 50% of Company Business/Manpower/Fleet

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  Patel Integrated Logistics Ltd

  • Mumbai Area, India

  • Operations Manager - Corporate Office

    • Sep 2006 - Oct 2012
    • Mumbai Area, India

    Direct activities related to network routing and tracking transportation vehicles, such as trucks & trailers Plan, organize and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.Direct investigations to verify and resolve customer or shipper complaints. Serve as contact persons for all operation manager pan IndiaImplement schedule and policy changes. Collaborate with other managers and staff members in order to formulate and implement policies, procedures, goals, and objectives. Promote safe work activities by conducting safety audits

• 

  DTDC Express Limited

  • Mumbai Area, India

  • Asst Manager Quality Control

    • Aug 2004 - Sep 2009
    • Mumbai Area, India

    To check, audit and ensure that the operational SOP's and guidelines laiddown are universally adhered too by the branches and franchisees acrossthe country.To identify reason for non -adherence of the guidelines issued and revert tothe management with the observation and suggestions.To identify and highlight areas of revenue leakage and take correctiveaction to develop policies and process in order to plug the revenueleakage across the country.To impart training and grooming of operations supervisors.Educate franchisee and company staff about company's operationalpolicies and the best operational practices in the industry

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  UPS

  • Mumbai Area, India

  • Senior Operations Executive

    • Jul 2000 - Jun 2004
    • Mumbai Area, India

    Handling entire operation, which includes Express/Surface & credit carddepartment.To motivate and train the available manpower with proper successionplanning at all levels at given resources.Handling entire north Bombay, which includes Supervisor, Accountant, andField staff along with the MSD department.Giving special attention and high quality services to corporate customers.Maintaining Service Level to support Sales

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  Essel Group

  • Mumbai Area, India

  • Senior Executive Logistics

    • Aug 1996 - Jul 2000
    • Mumbai Area, India

    Understand, evaluate and problem solve for logistics, operations and othersystem process hurdles.Manage program forecasts and seasonality to ensure proper processesare being followed for inventory/material planning.Daily reporting for internal/external customers for performance and ordermanagement.Operational responsibility for ensuring pricing & supply.This includes operational assessment and deployment of promotions.Sales - Updates to the site product availability & pricing.Order Management - This includes ownership of the payment and fraudservices.Logistics - Fulfilment and ensuring that Logistics is managing effectivelytimely delivery and return management.Processing and reconciliation of purchase order in the accounting systems.Maintaining FIFO with regard to stock procure from vendors.Handling and processing GRN & SRN.Coordinating with different manufacturers for products and to check thequality and quantity.Handling stock transfer.Supporting the accounts team by scrutiny of in and out going bills, receiptsfor transparent accounting transaction.

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  TNT

  • Mumbai Area, India

  • Operations Supervisor

    • Aug 1992 - Jan 1996
    • Mumbai Area, India

    Handling area operations of Marol branch.Arranging Pickups and delivery of the branch.Maintaining cutoffs with respect to load dispatch to Hub.Entirely looking after express and mail fast (International) delivery.