Experience

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  SimioCloud

  • United States

  • Python Developer

    • Jan 2024 - Present
    • United States

    Working as a software engineer in a data science team. Enhancing modeling applications written in Python and SQL taking them to the next level of maturity. Developing services to replace and extend functionality currently built in the existing applications. Working with data scientists to improve models and to preserve the validity of existing models as the applications evolves.

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  Self-employed

  • Software Developer

    • Dec 2023 - Jan 2024

• 

  KORE Wireless

  • Ava, Missouri, United States

  • Embedded Developer

    • Nov 2022 - Dec 2023
    • Ava, Missouri, United States

• 

  Self-employed

  • Ava, Missouri, United States

  • Software Developer

    • Oct 2022 - Nov 2022
    • Ava, Missouri, United States

• 

  NXLog

  • United States
  • Computer and Network Security
  • 1 - 100 Employee

  • Integrations Engineer

    • Oct 2021 - Oct 2022

  • Technical Support Engineer

    • Mar 2020 - Oct 2021

    Interacting with customers to resolve product support issues.Providing assistance with software configurations on multiple OS and platforms as well as with log management tools and SIEM.Reproducing and troubleshooting bugs, and investigating software problems.Working with developers to resolve customer support issues.Enhancing product documentationTroubleshooting networking issues (e.g. TCP, UDP) and application layer (e.g. DNS, DHCP) protocols.

• 

  Alight Analytics

  • Software Integrations Engineer

    • Mar 2021 - Oct 2021

    Develop back-end web-based tools and control systemsDocument tools for end-usersDeploy/Integrate tools using cloud based technologies and principlesParticipate in developing system/tool design and requirementsCreate test plans, test data sets and automated testing to ensure all components of the system meet specificationsAnalyze code for problem resolution and performance optimizationsProvide technical consulting and respond to error reports, problems or questions

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  Decision One

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Tier 2: Technical Support Specialist

    • May 2013 - Mar 2020

    Account Lead / Subject Matter Expert (SME) and CSR.Providing customer service support as well as team leadership, supervision, and education as a dedicated team lead and SME at Decision One., configuring, supporting, and troubleshoot PCs, Thin-clients, Networks, and Devices in a corporate environment, maintaining up to date knowledge of client support needs and policies as well as and knowledge base population, weekly and monthly statistical reporting, and maintaining and monitoring team performance and education.• Providing level 1 and 2 technical support via phone and remote tools to diagnose and support enterprise level clients of Decision One. • Working in Active Directory and Proprietary account systems to modify and support user accounts.• Provide network troubleshooting with various network diagnostic applications as well as corporate level network monitoring systems such as Solarwinds.• Providing Updated information, training videos, and employee resources to new employees.• Providing basic computer maintenance, hardware / software installation, and software trouble shooting via remote access utilities.• Monitoring and responding to client networks or system server outages and informing client IT staff of outages and critical issues.• Monitoring team performance both weekly and monthly for analysis of dedicated on non-dedicated team members.• Working with individuals to improve call flow, handle time, and first call resolution rates as well as additional employee training and coaching.• Working closely with client account tier 3 and Executive IS staff to provide up to date information to the Decision One support team.

  • Tier one Technical Support

    • Sep 2012 - May 2013

    Providing Level 1 and 2 technical support for various Client Companies of Decision One.

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  Lake Owasso Residence

  • Resident Councillor One

    • Aug 2006 - May 2014

• 

  Coops Cafe

  • Line Cook

    • Apr 2012 - Aug 2012