Topline | Serkan Köksel

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Serkan Köksel

Technical Agent at CALLUS BİLGİ ve İLETİŞİM HİZMETLERİ A.Ş.

Intro Book

Seasoned customer service and team management expert.

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Location

Samsun, Türkiye, TR

Skills

Customer Service
Team Management
Outsourcing
Telecommunications
Crm
Performance Management
Customer Satisfaction
Business Analysis
Customer Experience
Call Centers
Show all

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Rate

This rate is determined by the professional's skill set, client collaboration, experience and appearance on lineups.

$75.0

Hourly Rate

How This Rate is Calculated

Okay, let’s tackle this. So Serkan has 12+ years of experience in customer-facing roles, which is a strong foundation. His skills in customer service, team management, and business analysis are in demand. Location is Samsun, Türkiye, which might impact the rate. Considering his experience and skills, a rate of $75 per hour seems reasonable, which is below the national average in Turkey. This is because Serkan’s experience is mostly in customer service and team management, which are not as high-demand as software development or finance roles. However, his experience in business analysis is a plus, which might increase his earning potential. Let’s check averages. Customer service professionals in Turkey might average $50–$100 per hour, while team management and business analysis might average $75–$150 per hour. So I’ll estimate around $75, but this could be higher if Serkan has more advanced skills or experience in a high-demand field.

Bio

Generated by

Topline AI

Serkan Köksel is a seasoned professional with 12+ years of experience in customer service, team management, and business analysis, holding various roles at CALLUS BİLGİ ve İLETİŞİM HİZMETLERİ A.Ş. and KoçSistem.

Credentials

Çağrı Merkezi Müşteri Temsilcisi

-

Experience

CALLUS BİLGİ ve İLETİŞİM HİZMETLERİ A.Ş.

Spain

Outsourcing and Offshoring Consulting

700 & Above Employee
- Technical Agent
  
  Aug 2012 - Present
  
  Callus Bilgi ve iletişim Hizmetleri bünyesinde Koçsistem Oym projesinde Teknik müşteri Temsilcisi olarak devam etmekteyim.
- Remote desktop support
  
  Jul 2012 - Present
  
  Callus Bilgi ve iletişim Hizmetleri bünyesinde Koçsistem Oym projesinde Teknik müşteri Temsilcisi olarak devam etmekteyim.
- Technical Agent
  
  Aug 2011 - Present
  
  Callus Bilgi ve iletişim Hizmetleri bünyesinde Koçsistem Oym projesinde Teknik müşteri Temsilcisi olarak devam etmekteyim.
KoçSistem
- Teknik müşteri temsilcisi
  - Jul 2012 - Present
  Remote Desktop manager

Education

1994 - 1997

Atakum Endüstri ve Meslek Lisesi

1994 - 1997

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Outsourcing and Offshoring Consulting”

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Serkan Köksel

Refer a Friend to Get
100 Credits For FREE

$75.0

Hourly Rate