See How Many Clients You're Missing Each Month

Simply enter your business email & Topline AI Agent will show you.

Serkan Ertem profile image

Serkan Ertem

Sales Director Turkiye at FCS Solutions
Intro Book
Hospitality management expert with tourism experience
  • Claim this Profile
Location
Istanbul, Türkiye, TR
Languages
  • English Professional working proficiency
  • German Native or bilingual proficiency
  • Turkish Native or bilingual proficiency
Skills
  • Tourism
  • Hotels
  • Yield Management
  • Hospitality
  • Hotel Management
  • Show all
image
image

Refer a Friend to Get
100 Credits For FREE

Refer a Friend Now

Bio

Generated by
Topline AI
Serkan Ertem is a seasoned hospitality professional with extensive experience in tourism, hotel management, and yield management. He has held various roles, including Sales Director, Sales Manager, and Deputy General Manager, and has worked with prominent companies in the industry. He holds a Bachelor's Degree in Business Administration and Management and is certified by IATA.

Credentials

  • IATA
    -

Experience

  • FCS Solutions
    • İstanbul, Türkiye
    • Sales Director Turkiye
      • Nov 2023 - Present
      • İstanbul, Türkiye

      Sales Director for Turkiye, Azerbaijan, Bulgaria, North Macedonia, Georgien, Albania

  • KeepGrowUP
    • Sales Manager
      • Aug 2023 - Nov 2023

      Official partner of GuestRevu

  • Traum-Ferienwohnungen GmbH
    • İstanbul, Türkiye
    • Traum Ferien Wohnungen Authorized Reseller for Turkey
      • Sep 2022 - Nov 2023
      • İstanbul, Türkiye

  • TrustYou
    • İstanbul, Türkiye
    • TrustYou Authorized Seller in following regions: Turkey and North Cyprus
      • Sep 2021 - Aug 2023
      • İstanbul, Türkiye

      online reputation management, hotel reputation management, online reputation monitoring, reputation management, reputation marketing, social media monitoring, hotel and hospitality, guest satisfaction surveys, guest feedback, and hoteliers

  • catchbeds.com
    • Deputy General Manager
      • Mar 2023 - May 2023

  • HRS Group
    • Istanbul, Turkey
    • Senior Hotel Sales Manager
      • Nov 2008 - Aug 2021
      • Istanbul, Turkey

      Acquisition of new hotel partners, conducting negotiations, support and advice for hotel partners to ensure optimal presentation within the HRS portal, responsibility and ensuring growth within the region.In addition to observing and analysing the market, a key part of the duties of Market Managers is to ensure that hotel partners comply with price parity and availability requirements.- Managing Istanbul, Qatar, Lebanon Hotels.- Hotel organisation for Companies (RFP)- Content organisation.- Organisation of Deals and Promotions.- Take part in Trade Fairs

  • SunExpress
    • Antalya, Turkey
    • Call Center Supervisor
      • Apr 2003 - Jul 2006
      • Antalya, Turkey

      Call Center and sales support:Consulting Call Center operations including business plans, technical requirements, hiring and training live agents. Call Center operations: Managing Inbound and Outbound calls.Organisation of Affiliate Partners.

  • NGM Touristik Service
    • Antalya, Turkey
    • Call Center Agent
      • Apr 2001 - Apr 2003
      • Antalya, Turkey

      Call Center and sales support:Consulting Call Center operations including business plans, technical requirements, hiring and training live agents.

  • Diana Turizm
    • Antalya, Turkey
    • Tour Guide
      • Jul 1997 - Aug 1999
      • Antalya, Turkey

      I worked as a tour guide and Diana Travel based in Belek-Antalya, Turkey. My responsibilities include asisting guidance of German and Austrian travelers in Belek-Antalya, regions and helping them resolve their day to day issues as a representative.

  • Tantur
    • Side, Turkey
    • Tour Operation
      • Apr 1996 - Jun 1997
      • Side, Turkey

      Organisation of Daily Tours ( Pickup Times from Hotels, Tour Guides and Bus Organisation)

Education

  • 2020 -
    Atatürk Üniversitesi
    Property Management
  • 2002 - 2006
    Anadolu Üniversitesi
    Bachelor's Degree, Business Administration and Management, General
  • 1993 - 1996
    Özel Baştem Turizm Anadolu Otelcilik
    front desk, front office

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Hospitality”

Looking to Create a Custom Project?

Need a custom project? We'll create a solution designed specifically for your project.

Get Started

References

Social Profiles

Community

You need to have a working account to view this content. Click here to join now

Similar Profiles