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Serkan Başöz profile image

Serkan Başöz

General Manager at EkoCCS Contact Center Services
Intro Book
Serkan BaŞÖz is a seasoned professional with 13 years of experience in call center management, possessing expertise in customer service, workforce management, and operations management.
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Location
Sancaktepe, Istanbul, Türkiye, TR
Languages
  • Turkish -
  • English -
Skills
  • Call Center Administration
  • Call Centers
  • Contact Centers
  • Customer Service
  • Customer Experience
  • Show all
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Bio

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Serkan BaŞÖz, a seasoned executive with 13 years of experience in the contact center industry, has established himself as a leader in operations management and team development. As General Manager at EkoCCS Contact Center Services, he has successfully overseen the growth of the company, leveraging his expertise in workforce management, outsourcing, and customer experience. Throughout his career, Serkan has demonstrated a strong background in call center administration, customer service, and call center development, with stints at prominent companies such as OXIVO A.Ş, EMBERS CONSULTING, AKTİF BİLİŞİM, FINANSBANK, and PAMUKBANK. His educational foundation in International Economy and Economy from Marmara Üniversitesi has provided a solid foundation for his professional pursuits. With fluency in both Turkish and English, Serkan BaŞÖz is well-equipped to navigate the complexities of global business, bringing a unique perspective to the table.

Experience

Education

  • 1999 - 2000
    Marmara Üniversitesi
    M.A., International Economy
  • 1993 - 1998
    Marmara Üniversitesi
    B.A., Economy

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Industry Focus. “Outsourcing/Offshoring”

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