Experience

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  Bernal Heights Neighborhood Center

  • San Francisco, California, United States

  • Senior Progran Assistant

    • Mar 2024 - Mar 2024
    • San Francisco, California, United States

    - Assisted with office operations, including filing, data entry, and inventory management- Dealt with every level of the organization and have the ability to comprehend and prioritize ever changing workload.- Provided administrative support to key members of the senior management team and the organization as a whole.- Knowledge of office management systems and procedures.- Prepared flyers, brochures, direct mail pieces, letters, memos presentations, and training materials with minimal directions or draft format.- Assessed current trends to assist with decision making.

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  McGee Air Services

  • San Francisco, California, United States

  • Duty Manager

    • Oct 2017 - Sep 2022
    • San Francisco, California, United States

    - Initiated plans to improve customer relations, quality standards and service efficiency.- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.- Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.- Set goals for the department and supported employees in meeting expectations.- Handled employee-related issues to improve performance, professional conduct and attendance reliability.- Trained employees in essential job functions.- Established team priorities, maintained schedules and monitored performance.- Evaluated employee performance and conveyed constructive feedback to improve skills.- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

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  Jaybird Books

  • San Mateo, CA

  • Manager

    • Dec 2015 - Sep 2017
    • San Mateo, CA

    - Developed new flexible advertising strategies to capitalize quickly on changing market demands, trends in consumer behaviors, and current events.- Managed store’s social media presence to connect with customers and share important updates.- Reversed poor performing store by revising systems, processes, training programs, and personnel.- Built partnerships with area businesses to raise brand awareness and increase referrals.- Set clear performance expectations for employees and implemented improvement plans to help each reach targets.

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  Grand Hyatt San Francisco

  • San Francisco Bay Area

  • Senior Service Worker/Housekeeping

    • Aug 2014 - Feb 2016
    • San Francisco Bay Area

    - Upheld presentation standards through all public spaces with frequent trash removal, basic cleaning, and prompt attention to any messes.- Used equipment and supplies correctly to meet housekeeping demands without sacrificing safety or causing damage.- Refreshed rooms, balconies, and furnishings to complete thorough cleanings.- Noted conditions requiring maintenance attention such as damaged furniture or equipment in disrepair.

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  Costco Wholesale

  • Foster City, CA

  • Front End Assistant

    • Nov 2011 - Jul 2014
    • Foster City, CA

    - Greeted customers and courteously responded to questions to improve engagement and boost customer service ratings.- Assisted customers with locating items, answering questions, and providing direction and service.- Bagged and packaged customer purchases.- Maintained excellent store appearance and assisted with store merchandising duties to provide positive, organized shopping experience for customers.