Okay, let’s tackle this. So Sergio has skills in customer service, healthcare, and technical support, which are in demand. However, his role is in IT, not a high-level management position. Location is Chula Vista, CA, which is not a major hub for IT. Salary benchmarks for healthcare IT professionals in this area are around $40-$60 per hour. Considering his skills and location, I estimate his rate to be on the lower end of this range, around $45 per hour.