Experience

• 

  IG Networks

  • Argentina

  • Country Manager Brazil

    • Jul 2013 - Aug 2022
    • Argentina

• 

  Avaya

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Business Planning & Operations - New Products Introduction Readiness Manager

    • Apr 2011 - May 2013

    • Global responsibility for planning, developing and delivering Avaya Professional Services (APS) global readiness related to new products introduction ensuring worldwide support to new product launches on Avaya Unified Communications, Contact Center, SME and Cloud/Collaboration Portfolios. Working with cross organizational teams managing multiple products from concept through launch using AGSP (PMI-based methodology). Responsibilities include project management over-site, gathering organizational feedback, resolving issues, resource planning based on Business Cases, training strategy development, lab readiness, process development and other management activities. Cross organization alignment involves Sales, Services, Offer Managers, R&D, Program/Product Managers, Technical Delivery Managers and Regional Leaders in all global theatres.• Responsible of Corporate Quality Framework Compliance coordination, reporting and analysis. Channel relationship improvement.

  • Technical Support Specialist

    • Dec 2008 - Mar 2011

    • Implement/support Avaya/Partners in Unified Communications/Contact Centers projects to strategic clients in South Cone Region.• Business Intelligence - KPIs development/monitoring/analysis (Remote implementation and custom Application teams).• Avaya Connect Partner Services Assessment Program – conducted business audits to assess South Cone channel adherence to end-to-end business operations standards (Argentina, Chile, Peru).

• 

  Metalurgica Echegaray

  • Engineer

    • Nov 2006 - Mar 2008

    New markets/new products analysis (Sales Dept); Implementation and operation of FACTURAPLUS (ERP); Custom application development (FACTURAPLUS adjuncts) using Visual Basic and Access.

• 

  SGK Produçoes Culturais / Curumin

  • Owner

    • Jan 1994 - Jan 2006

    Entrepreneurship on SME segment, as Educational/Cultural Events Producer (with local Goverment partnership/sponsorship (Araruama/RJ)) as well as co-owner (family business) of a small manufacture and 5 stores (bookstore/ home decoration store) located in main shopping centres at Rio de Janeiro.

• 

  Andersen Consulting (Accenture)

  • Consultant/ Manager

    • Jan 1987 - Jan 1994

    • IT Management; Corporate Mainframe Systems Design and Implementation; Business Consulting; Policies and Procedures design/implementation; Quality; Organizational Change Management in key Industry Clients at Argentina (YPF) and Brazil (Sul America Seguros, Texaco, Embraer, Liquid Carbonic, Brahma, Rheem Metalurgica).• IT activities - Systems designed/implemented: Materials Management, Accounts Receivable, Invoicing, Accounting.• Business Consulting activities – areas covered: Procurement, Purchase, Stock, Invoicing, Accounts Payable, Accounts Receivable and Management Reporting.