Experience

• 

  Class Ltd

  • Sydney, New South Wales, Australia

  • Product Manager (SaaS)

    • Nov 2021 - Present
    • Sydney, New South Wales, Australia

    - Develops the product strategy and defines the roadmaps; working with stakeholders to ensure continuous delivery of tangible customer and business value. - Product Owner in agile development scrum team, leading the team of 7- Owns the creative process of generating, developing and curating ideas. - Applies both a customer and a commercial lens, leading prioritisation, discovery and inception workshops to ensure teams deliver maximum value for customers and our business. - Communicates the vision, strategy and progress of initiatives to all stakeholders to ensure there are informed and supportive. - Coordinates business and functional requirements gathering, performing user story refinement and backlog prioritisation. - Creates products with the customer experience in mind, considering the efficiency of delivery within the constraints of legislative deadlines. - Provides thought leadership, ensuring an innovative and world class approach to product development.

• 

  Vodafone

  • Sydney, Australia

  • Pricing Manager

    • Jan 2020 - Nov 2021
    • Sydney, Australia

    Pricing Manager – Prepaid Mobile- Responsible for developing and managing customer acquisition strategies that are commercially viable and meet our customer’s needs- Owns and drives the tactical direction to grow Vodafone’s market share for Prepay- Develops new products and marketing campaigns to achieve best sales and revenue results- Evaluates the performance of strategic/tactical plans and adjusts plans according to performance.- Monitors commercial and customer KPIs (customer growth, investment, profitability).- Develops strategic commercial principles to define pricing and tactical campaigns.- Defines, sets and prioritises the weekly/monthly/quarterly/annual acquisition plans- Identifies the target segments and opportunities to achieve acquisition results- Manages the trading activities in response to market moves and feedback.- Defines pricing strategy and principles for acquisition and retention pricing to hit business’ net pop and margin targets- Coaches junior members of the pricing team to create strong business cases and influential proposals- Performs a wide range of tactical activities as device pricing, discounts, bonus offers, retention offers, online pricing, regional pricing- Manages the promotional calendar by designing and owning the roadmap of tactical campaigns- Owns the planning campaigns and brings the ideas to market

• 

  Foxtel

  • Sydney

  • Pricing and Performance Manager - Go-To-Market

    • Apr 2019 - Jan 2020
    • Sydney

    - Responsible for implementing the pricing strategy for Foxtel’s residential business across all products- Determines pricing offers/new product propositions for tactical campaigns across Foxtel’s products and sales channels;- Works collaboratively with Sales, Marketing, Product and Finance to align proposed offers with business objectives and strategy;- Prepares and present pricing recommendations to Foxtel executive for approval;- Manages key stakeholders groups such as legal, digital and billing to ensure successful approval and implementation of approved offers.- Analyses performance of current and historical campaigns to provide data driven insights to support predicted outcomes of campaign pricing options;- Tracks campaign and offer performance and recommendations for actions to correct or optimise outcomes- In conjunction with Product Management influences strategic and tactical business rules for products and monetization strategies prior to and post launch.

• 

  Spark Wholesale New Zealand

  • New Zealand
  • Telecommunications
  • 1 - 100 Employee

  • Analytics and Optimisation Manager

    • Jun 2017 - Dec 2018

    - Product Owner in Agile squad - Works closely with leadership team on CX optimisation projects across the business as the integral link between business needs and the developed solution.- Looks for new improvement opportunities and presents them to the leadership team.- Scopes opportunities, designs solutions, and then leads the development- Delivers data insights and analysis using SQL for Oracle and DB2, Microsoft Power BI, SAS and Microsoft Excel with VBA- Leads Business Intelligence (BI) development of Power BI Dashboard for Wholesale to congregate all reports in one place- Effective project leadership to oversee projects from beginning to the end.- Handles complex model development for mobile product pricing changes and reviews.- Performs mobile product market analysis and reviews.- Deals with customer queries and helps to resolve complex issues

  • Associate Product Manager

    • Sep 2015 - Jun 2017

    - Performed quarterly market review to ensure the prices provided to the customers were in line with the market.- Delivered insights and analytics and provided knowledgeable advice to help manage mobile products, plans development, and pricing changes. Technology used: SQL for Oracle and MS SQL server, Tableau, Qlik Sense and Excel/VBA as well as SAP Business Objects- Quantitative and qualitative research- Worked with wholesale customers to help them market products and achieve higher sales.- Worked closely with Senior Product Managers to deliver mobile products to wholesale customers as well as review and optimise internal processes.- Attended regular customer meetings and presentations with analysis from various data sources to explain and back up our commercial proposals.- Regularly developed financial models for new commercial agreements and mobile product pricing reviews- Reviewed Customer Experience journey and led the projects for CX optimisation- Delivered reports and analytics and offered advice to manage mobile products, plans development, and pricing changes.- Defined and managed operational processes and product roadmap planning. - Worked closely with cross functional teams on various insights and optimisation projects

• 

  Spark New Zealand

  • Auckland, New Zealand

  • Senior Business Optimisation Analyst

    • Sep 2013 - Oct 2015
    • Auckland, New Zealand

    - Looked for opportunities to improve CX and drive cost savings within customer care segment- Built business cases, models for internal cost savings and optimisation initiatives. This involved analysis of the business and a list of ideas on where and how processes could be optimised or cost savings achieved; calculated expected benefits, presented to stakeholders, finance team, and the initiatives management office, and then supported the team through the implementation lifecycle of initiatives.- Performed strategic data analysis, strategic forecasts and resource planning. Delivered monthly update pack to the Spark Retail Senior Leadership Team.- Communicated with the wider team on a daily basis to help solve strategic and tactical resource planning issues.- Provided analytical and best-practice advice to the wider team to support them with BAU issues. Mastered MS Excel, VBA, SAS and SAP Business Objects.

• 

  Telecom NZ

  • Senior Analyst Developer

    • Sep 2009 - Sep 2013

  • Insights Analyst

    • Sep 2007 - Sep 2009

• 

  Gentrack Ltd (Global)

  • Auckland, New Zealand

  • Analyst Programmer

    • Jan 2005 - Sep 2007
    • Auckland, New Zealand