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Serene Chen is a seasoned tax professional with extensive experience in corporate tax, tax policy, and financial analysis. She has worked with top-tier firms and government agencies, including the Ministry of Finance (Singapore) and Price Waterhouse Coopers. Serene holds a Bachelor of Accountancy degree from Nanyang Technological University (NTU) and has advanced qualifications in Japanese language and culture.

Experience

    • Singapore
    • Government Administration
    • 200 - 300 Employee
    • Senior Associate, Corporate Communications
      • Jun 2015 - Present

      DIGITAL MEDIA- Established and grew online presence, and built a consistent brand image for MOF across major digital platforms to ensure meaningful engagement with the public(i) Achieved over 4x growth in followers and engagement levels in 2 years- Established marketing objectives and developed digital communications strategies to drive awareness and engagement on various communication channels for Singapore Budgets 2016 to 2019- Worked with IT stakeholders and implemented strategies to improve the SEO ranking for the corporate website(i) Push up rankings of MOF webpages to first page of search results - Co-lead the revamp of corporate website with IT stakeholders and provide counsel on digital trends, strategies and requirement - Manage MOF’s digital assets including the corporate website, Facebook, Instagram, YouTube, Twitter, LinkedIn, Google+ and Workplace pages- Cultivate relationships and build rapport with key media and influencers to extend MOF’s reach and accelerate online growth- Monitor and analyse campaign’s performance, and gather insights to provide data for decision-making- Coordinate with vendors on content creation to promote communication objectives- Developed a photo and audio resource library to facilitate in-house content productionCORPORATE AFFAIRS AND COMMUNICATIONS- Facilitates the staffing of Ministers and senior management at events, speaking opportunities and interviews - Provide communications counsel and handles media inquiries for several directorates- Conduct media monitoring and analysis across local, foreign and social media news outlets- Organised media briefings for key announcements such as property cooling measures and the national budget- Set up communication protocols and drafted response communiques for national-level crisis management- Liaised for Japanese media personnel and Japanese embassy in Singapore, and handled ground media operations at ASEAN Summit 2018

    • Senior Associate, Tax Policy
      • Oct 2012 - Jun 2015

      - Formulate corporate income tax policies for maritime sector, aviation sector, international tax and treaties, R&D incentives and personal income tax policies- Oversee a 30-member team to conceptualise and execute communication strategies for the Singapore Budget (i) Drive and coordinate initiatives across a wide spectrum such as outreach events, social media engagement, production of collateral and budget materials, feedback, video production etc- Collaborated with ministry, grassroots organisation and business association to organise Budget Seminars - Project managed the Income Tax Act Amendment Bill with colleagues across MOF and various statutory boards - Successfully organised various internal events such as MOF Day with a 6-person cross-department team - Conducted scenario analysis and recommended changes to our income tax structure- Deal comfortably with personnel from all levels and with stakeholders from government agencies to companies- Created administrative pack for new joiners to facilitate their on-the-job training

    • Senior Tax Consultant
      • Aug 2008 - Apr 2012
      • Singapore

      - Involved in developing tax solutions and providing comprehensive and effective tax compliance and advisory services to our top-tier corporate clients across a diverse range of industries.- Developed proposals to market the firm's services to clients; won various proposals such as tax planning project for a large Chinese pharmaceutical company and tax advisory projects for Japanese companies- Organised and facilitated training course and seminar for finance and non-finance executives from Government agency and Japanese companies

  • Deloitte
    • Singapore
    • Corporate Tax Assistant
      • Aug 2007 - Jul 2008
      • Singapore

      - Managed a portfolio of over 140 corporate and individual clients to provide tax efficient solutions- Coordinated corporate and individual tax compliance and advisory matters with HR personnel and expatriates for a global MNC for the South Asia region

  • Parfum Mania
    • Singapore
    • Sales Executive
      • Nov 2003 - May 2004
      • Singapore

      - Worked with a team of 4 and achieved sales of more than $20,000 per day- Responsible for inventory availability, inventory replenishment and the accuracy of data kept on receipt of inventory.

Education

  • 2004 - 2007
    Nanyang Technological University (NTU)
    Bachelor of Accountancy, Accountancy
  • 2010 - 2010
    専修大学 / Senshu University
    Japanese language and culture, Advanced
  • 2002 - 2003
    Anderson Junior College
    A' Levels

Suggested Services

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Industry Focus. “Government Administration”

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