Experience

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  Dreami

  • United States
  • Software Development
  • 1 - 100 Employee

  • Marketing and Customer Success Manager

    • Jan 2024 - Present

    • Develop and execute proactive strategies to enhance customer engagement and retention, leveraging data-driven insights to improve renewal rates and satisfaction• Spearhead CRM system implementation for Customer Success and Support, optimizing workflows and collaboration• Design and implement streamlined customer success processes, enhancing satisfaction and retention. Proactively assess customer needs, translating insights into actionable improvements• Demonstrate leadership as primary customer contact, fostering trusted relationships and earning an Excellence in Mentorship award• Utilize analytics to drive informed decisions, enhancing product engagement and revenue growth. Proactively monitor customer milestones for effective service delivery.

  • Marketing and Customer Success Specialist

    • Jan 2023 - Jan 2024

    • Contributing to marketing growth and developing marketing strategy• Developing and executing a sales strategy emphasizing cold emailing and partnership development• Driving leads and increasing inbound traffic through various tactics such as creating informational content, producing video content, executing event-based marketing and utilizing paid advertising• Assisting in initial customer contact to gather requirements and provide an overview of the company's offerings• Key player in ensuring customer success post-acquisition by serving as the primary point of contact, providing updates and offering support to users using the Dreami platform

• 

  Lithia & Driveway

  • Medford, Oregon, United States

  • Paid Media Marketing and Analytics Intern

    • Jun 2022 - Dec 2022
    • Medford, Oregon, United States

    • Responsible for reporting and analyzing performance of paid media partners using internal reporting tools• Developed standards for Paid Social and Paid Search Ads and proactively initiated conversations to improve processes• Strived to stay current and expand knowledge on assigned business and ...

• 

  Kahani Digital Marketing

  • Business Development, Public Relations, and Influencer Marketing Intern

    • Jan 2022 - Jun 2022

    • Oversaw management of current South Asian-Owned/Founded businesses while actively seeking new business opportunities for potential brands• Generated and nurtured business prospects and partnerships by creating proposals• Maintained communication with current and potential clients, fostering str...

• 

  The Desi Bride

  • Content Intern

    • Mar 2022 - Apr 2022

    • Crafted unique interview questions and interviewed couples and vendors• Authored blog articles and executed content strategy that included video and audio production• Assessed market landscape to determine best practices and designed an effective content strategy aimed at increasing platform vi...

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  Harry & David

  • Medford, Oregon, United States

  • Digital Marketing Intern

    • Jul 2021 - Sep 2021
    • Medford, Oregon, United States

    • Assisted in organizing promotional calendars, producing analytics reports, executing new web content, conducting audits, and managing creative ticket requests for mobile and web platforms• Implemented mobile platform strategies to boost marketing efforts for mobile commerce, SMS, and push notif...

• 

  Desi Girl Magazine

  • SEO Digital Content Intern

    • Mar 2021 - Aug 2021

    • Conducted market, keyword, and competition research to enhance follower engagement, maximize exposure, and attract and retain new followers in the industry• Initiated new features to enhance brand awareness• Created, edited, published, and collaborated on daily content with team members• Establ...

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  SHREE JALARAM HOSPITALITY LLC

  • Marketing Intern

    • Jun 2019 - May 2021

    • Exposure to engage across franchise and non-franchise hospitality portfolio of four properties with 195 rooms combined• Optimum efficiency and guest satisfaction ensured through property management, digital marketing and customer service relations

• 

  Devan Enterprises Inc

  • Marketing Intern

    • Jun 2019 - May 2021

    • Exposure to engage across franchise and non-franchise hospitality portfolio of four properties with 195 rooms combined• Optimum efficiency and guest satisfaction ensured through property management, digital marketing and customer service relations