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Bio

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Serena Gilchrist is a seasoned office manager with 10+ years of experience in managing day-to-day office operations, ensuring workflow efficiency, and leading teams. She has a strong background in marketing, event planning, and customer service. Serena has worked in various roles, including Office Manager at Partners & Simons, Allen & Overy, MERGE, AMP Agency, StubHub, and Liberty Tax Service.

Experience

  • A&O Shearman
    • Boston, Massachusetts, United States
    • Office Supervisor
      • May 2024 - Present
      • Boston, Massachusetts, United States

      Managing Boston office ensuring the day-to-day workflow is up to par working alongside Office Assistant on projects for the team; including visitors from other A&O offices and clients who may utilize the office space to host meetings and work functions.

  • Allen & Overy
    • Boston, Massachusetts, United States
    • Office Supervisor
      • Jan 2023 - May 2024
      • Boston, Massachusetts, United States

      Managing Boston office ensuring the day-to-day workflow is up to par working alongside Office Assistant on projects for the team; including visitors from other A&O offices and clients who may utilize the office space to host meetings and work functions.

  • MERGE
    • Boston, Massachusetts
    • Office Manager
      • Jun 2017 - Jan 2023
      • Boston, Massachusetts

      - Performed daily hybrid receptionist duties consisting of answering phones, communicating with onsite front desk- Ensured the office is regularly adequate for clients and meetings when needed- During acquisitions, assisted with moving company, logistics, and onboarding new employees- Organized office moving process during pandemic among three different locations. - Assisted Talent/Human Resources team with ordering office gifts and perks for employees- Managed office supply vendors and relationships while maintaining overall office budgets- Communicated regularly with office management team assisting Boston, New York, Atlanta and Denver offices on needs- Assisted C-level executives on any travel or expense reporting needs as requested - Ordered and stock office supply inventory consisting of kitchen food and beverages - Organized social events committee with other employees- Conducted employee onboarding and orientation procedures - Assisted employees with office projects, ordered access key cards alongside IT team - Scheduled and submitted maintenance requests to building management as requested - Coordinated candidate interviews with Talent and recruiting departments - Worked with creative teams performing voiceover sessions for client work and media*****MERGE is an integrated marketing services firm established in 2018 when the former Partners & Simons was rebranded together with offices in Atlanta and Chicago. The firm continues to combine vertical intelligence, technology and creativity to help healthcare and financial services clients solve complex business challenges…now with more people and even stronger capabilities.

  • Partners & Simons
    • Boston, Massachusetts
    • Office Manager
      • Jun 2017 - Jan 2018
      • Boston, Massachusetts

      Represented office operations to ensure a consistent workflow with all employees in the workplace through reception, vendor relationships, catering services, and assisting with the HR team in on-boarding new hires. I also work to ensure a budget is in place to maintain office functionality while keeping an eclectic and engaging culture through managing our Social Club and office perks.

  • AMP Agency
    • Boston, MA
    • Office Manager
      • May 2012 - May 2017
      • Boston, MA

      Performed office operations and management while taking on some light work in HR and IT departments. Participated in day to day procedures of accommodating guests and clients who visited, while answered incoming phone calls, assist with travel needs for our CEO and employees while ensuring the office space was kept up to par. I also managed my Office Assistant; she helped me with some of the tasks that need to be accomplished while in the office. I managed catering needs for the office, assisted with company gatherings, and managed our conference room spaces. Biggest achievements was undergoing company acquisition with parent company Advantage Solutions during early half of 2015 as well as major role in office-wide renovations during the latter half of 2015 into early 2016.

  • StubHub
    • Boston, MA
    • Regional Operations Coordinator
      • Apr 2011 - May 2012
      • Boston, MA

      I work with sales operations and logistics between customer and seller support for the business.

    • Temporary Worker - Administration and Office Management Assistant
      • Jan 2010 - Jul 2011
      • Boston, MA

      Temped at several different companies within the city of Boston whether doing such administrative activities in reception, office managing, stocking, taking phone calls, distributing mailings, etc.Longest assignments were with MMB and Samuel Adams Brewery.

    • Admissions Counselor and Representative
      • Jul 2010 - Nov 2010

      Recruited to potentially enroll students into the program(s) they were interested in at the school. Would also make phone calls and set up appointments with students, guiding and counseling along the ways of how to successfully obtain their career in training in the fields of Healthcare, IT, and Digital Media.

  • Liberty Tax Service
    • Cambridge, MA
    • Promotions and Marketing Representative
      • Jan 2010 - Apr 2010
      • Cambridge, MA

      Promote and get the word out for people to file their taxes and/or get assistance for them at Liberty Tax Service.

    • Public Relations & Administrative Intern
      • Oct 2009 - Jan 2010
      • Boston, MA

      Would call bio-pharmaceutical companies pitching podcast interviews and research. Also assisted with receptionist duties and account management with current public relations companies.

  • Blue Kitabu
    • Boston, MA
    • Event Planning & Administrative Intern
      • Sep 2009 - Jan 2010
      • Boston, MA

      Would help plan and organize fund-raising activities via yard sales or benefit dinners to help those less fortunate in several countries within Africa.

  • CSN Stores
    • Boston, MA
    • Customer Service Representative & Online Product Marketer
      • Nov 2005 - Jan 2009
      • Boston, MA

      Answered phone calls assisting customers with assistance on their orders, tracking, problem solving and ensuring that their furniture was delivered and expected in a well manager. In online product marketing, would help launch different vendor lines, add products on the website while adding descriptions and images using HTML coding.

Education

  • 2001 - 2005
    Framingham State University
    Bachelor of Arts (B.A.), Communication and Media Studies
  • 2001 - 2005
    Framingham State University
    Bachelor of Arts - BA, Communication and Media Studies
  • 1998 - 2001
    Sharon High School

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Management Consulting”

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