Experience

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  Southern Hobby Distribution, LLC

  • Nashville, Tennessee, United States

  • Accounts Receivable Coordinator

    • Mar 2022 - Present
    • Nashville, Tennessee, United States

    Check AR Aging Invoices Reports, Tendered Difference Reports, and Credit Approval Audits daily.Apply customer Credit Remittance and Payments to accounts. Check and approve daily ACH Batch reports for posting for each warehouse location.Review daily journal entries for ACHs, Checks, CODs, and Wires.Check and process returned payments. Process New Applications and Tax Documentation. Send out bulk requests for updated/new tax documentation and then Upload, Review, and Approve Tax documentation using Avalara CertExpress. Receive and review UPS COD information and create Journal Entries. Use SX.e for managing customer payments, orders, and profiles. Use MITS Reporting for gathering and organizing information about invoices and customer data. Work with the sales team and customers to make sure payments and documents are collected in a timely manner. Use Euler/Allianz for submitting delinquent accounts to claims or collections.

• 

  Amazon

  • Remote

  • Human Resources Assistant II

    • Dec 2020 - Nov 2021
    • Remote

    Human Resources: Covid Response Center Associate - Case Manager and Contact Tracing. As a CRC Associate I worked remotely from home and had to be a self starter. I opened and closed client files, and was the Case Manager for 100+ cases weekly. I was responsible for gathering information for the Employee’s Covid leave and processing Special Grant Payments for the Employee’s Covid leave.I would send documentation requests for Covid tests, remind clients of their return to work dates, and ask attestation questions to Employees to determine their health status and and if they were able to return back to work or needed an extension created. If they needed an extension I would create it at that time.I had to stay up to date on the Standard Operating Practice ,SOP, so that I could properly answer Employee’s questions about their Covid leave and answer colleague’s questions in team chat groups. I would attend virtual trainings and meetings due to new updates in the system.Worked on a multiphone line system and would answer phone calls, record notes, and make follow up calls as necessary. While working in contact tracing I placed phone calls to newly diagnosed patients and potentially exposed people. I would follow a script when interviewing people, ask questions that could help someone remember who they’ve been in close contact with and educate contacts on approved protocol to reduce the risk of spread. I would collect and document necessary information, understand symptoms, infectious periods and treatments. I worked to protect patient privacy according to HIPPA guidelines and create new cases based upon the information gathered during the interviews.Systems used: Mytime, Dali, CEM, Panorama, ADP, TroubleTicket and SIM ticket sites, Amazon Smart Forms, Quality Tool, Knet, Chime, Quip

• 

  GameStop

  • United States
  • Retail
  • 700 & Above Employee

  • Store Manager

    • Jun 2020 - Oct 2020

    Responsible for day to day store operations.-Foster a selling culture that creates unique and complete solutions that exceed guest’s expectations using the Gamestop buy, sell, trade and reservation business model. -Make decisions involving sales initiatives, operation effectiveness, inventory control, loss prevention, and implementing marketing.-Create a social media presence to highlight sales and to encourage in store sales. -Responsible for employment, scheduling, and on site human resources.

  • Store Manager

    • Nov 2019 - Jun 2020

    As Store Manager I directly influenced the performance of everyone who interacts with guests and supports a solution selling environment. The Store Leader is responsible for fostering a selling culture that creates unique, complete solutions that exceed guest’s expectations, including running the social media accounts for the store. The Store Leader ensures best-in-class guest service for every GameStop guest by using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life. The Store Leader makes discretionary decisions involving all sales initiatives, operational effectiveness, marketing, scheduling, employment, and all other aspects of the day-to-day business processes of a GameStop store, which will demonstrate the commitment to a unique solutions selling experience for all guests.

  • Assistant Store Manager

    • Jun 2019 - Nov 2019

    Support the Store Manager in all facets of store operations -Help create a staff that provides friendly, open, and enthusiastic customer service.-Conduct New employee interviews and training. -Receive shipment of merchandise and ship outbound orders as needed-Ensure the store is clean, well organized, and properly merchandised. -Supervise five or more Game Advisors by planning, organizing, and delegating work while making sure that policies and procedures are followed

  • Assistant Store Manager

    • Dec 2018 - Jun 2019

    As an Assistant Store Manager I supported the Store Manager in all facets of store operations including ensuring that the store staff provides friendly, open and enthusiastic customer service, in person and on the phone. This includes answering questions and assisting with product selection, purchases, and returns. Ensure that the store is clean, well-organized, and properly merchandised at all times, and that all policies, procedures, and controls are followed. I supervised up to 5 or more Game Advisors by planning, organizing, and delegating work.

  • Senior Guest Assistant

    • Nov 2016 - Dec 2018

    As a Senior Game Advisor (shift lead) I assisted the store management team in supervising all store activities as well as providing friendly, open and enthusiastic service to customers, in person and on the phone, including answering questions and assisting with product selection purchase, or return. Assist with store merchandising, inventory control, loss prevention, restocking, store cleaning and maintenance. I provided outstanding customer service experience using elements of GameStop's buy, sell, trade, and reservation business model, The Circle of Life. Working under direct supervision, this position ensures customers are greeted on the sales floor, informed of trade, reservation and loyalty program benefits and thanked. Game Advisors also share product knowledge with customers, ensures products are easy to see and buy, processes customer transactions, and provides a clean, organized store environment in which to shop. The principal business outcome for this role is higher levels of overall store performance and customer satisfaction.Take in shipment. Organize and place product on floor. Update marketing and sales. Cashier. Counting money and bank runs. Shipping product to customers. Customer service. Product recommendation. New employee interviews and training.

• 

  Signet

  • Greater Nashville Area, TN

  • Bench Jeweler

    • Jun 2017 - Jul 2018
    • Greater Nashville Area, TN

    As a Bench Jeweler I helped with daily tasks in the shop. I would receive in product, sort and assessed the incoming items. I performed needed repairs or rebuilding of items. Cleaned, polished, and rhodium plated the product. I would assist in Quality Control Checks before preparing and then shipping it back to the stores the product originated from. I also helped to train new employees.

• 

  Southern Hobby Supply

  • United States
  • Wholesale
  • 1 - 100 Employee

  • Assistant Buyer and Sales Representative

    • Mar 2016 - Jun 2017

    I assisted one of the VPs of the company with purchasing merchandise from the producers (example, Wizards of the Coast, Hasbro, Paizo, and Pokemon), along with gathering data and information to best cater to our customers that I would then take sales form my customers to fill their needs (example Books-a-Million, 2nd and Charles, and Half Price Books. I would help answer any questions about the products as well as update our website and social media pages.

  • Shipping Receiving Clerk

    • Jun 2014 - Mar 2016

    I worked the front desk reception and was in charge of system receiving product. I processed product allocation and acted as a Sales representative. Since I was the first face a customer would see or first voice they would hear on the phone it was my job to ensure a high quality of customer service. I assisted the IT Director with website management, inventory management and general IT tasks along with data entry. I took part in sales analyst and was Assistant to VP of Marketing and Sales. I was also the Social Media Manager, Media Producer, and trained new employees.

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  Historic Chattanooga Choo Choo

  • Chattanooga, Tennessee Area

  • Front Desk Receptionist

    • May 2013 - May 2014
    • Chattanooga, Tennessee Area

    I worked at the Front Desk and in Reservations for the historic hotel. One of my main duties was assisting Guests with what they needed and providing excellent customer service. I handled booking reservations, along with the Check In and Check out process. I acted in a concierge role by completing duties from being knowledgeable about tourism opportunities to assistance in planning the guests stay and activities to take part in. I handled making reservations over the phone, at the front desk, and processing online requests. Organization of work space, new employee training, sales, data entry, acting cashier, and counting money were all part of my duties..

• 

  Chattanooga Theatre Centre

  • Chattanooga, Tennessee Area

  • Teacher Assistant

    • Oct 2011 - Apr 2012
    • Chattanooga, Tennessee Area

    Assisted with teaching the children's theater classes, ages 5-8 and 9-12. My role consisted of leading exercises, maintaining an orderly classroom, and making sure the children were being taken care of and enjoying themselves in an expressive environment.

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  Tennessee River Museum

  • Savannah, Tennessee

  • Front Desk Receptionist

    • Jun 2008 - Aug 2009
    • Savannah, Tennessee

    I took care of Visitor Check in and payments to the Museum as well as any purchases made in the Gift Shop. I assisted with the business of the Tourism Bureau which included data entry, filing information, correspondents with local businesses and sending out information from mailing lists. I was also responsible for maintaining the cleanliness of the Museum and Offices.