Experience

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  Zettle by PayPal

  • Mexico City Metropolitan Area

  • KA Executive

    • Jun 2018 - Nov 2023
    • Mexico City Metropolitan Area

    • Responsible for revenue generating, ensuring set sales target are achieved in due time. • Proactively generate leads and work with them to peruse business relationships.• Ensuring continuous updates and appropriate levels of product knowledge.• Recorded all customer and call history information accurately on Salesforce.

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  Starboard Cruise Services

  • Miami, Florida, United States

  • Retail Sales Associate

    • Jan 2015 - Mar 2018
    • Miami, Florida, United States

    • Ensuring high levels of customer satisfaction through excellent sales service.• Greet guest as they enter the boutique, ask whether they would like assistance with anything and provide help if need in a friendly manner.• Cultivated customer loyalty, promoted repeat customers and improved sales.• Team up with coworkers to ensure a proper customer service and achieve department`s sales goals.

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  Unlimited Vacation Club

  • Cozumel, México

  • Concierge

    • Apr 2014 - Dec 2014
    • Cozumel, México

    • Assists guest and owners in a branded, friendly, and proactive manner and follow ups as necessary. • Familiarized all essential aspects of the resort and have an extensive knowledge of local areas restaurants, attractions and transportations options.• Consulted with other areas to resolve discrepancies and create effective solutions.• Provided pre arrivals support for guest arriving on packages.

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  Diamonds International

  • Cozumel, México

  • Customer Service Representative

    • Nov 2010 - Mar 2014
    • Cozumel, México

    • Answer inbound calls, assisted customers with problem solving, shipping and handling issues.• Resolved issues effectively through helpful service techniques, and fast communication of concerns to appropriate departments.• Ensuring orders and adjustments are accurate and complete and follow ups on any commitments made during the contact.• Verified and updated customer information and maintained data base.

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  Del Sol

  • Cozumel, México

  • Sales Representative

    • Aug 2009 - Oct 2010
    • Cozumel, México

    • Greet and receive customers in a welcoming manner.• Driving sales through engagement of customers, suggesting selling and sharing product knowledge. • Straighten, arrange, stock and dust off merchandise, maintain shelving areas as directed by management.• Process payments, cash, and other credit cards as well as refunds and exchange.