Experience

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  Servify

  • India
  • Consumer Services
  • 500 - 600 Employee

  • Director of IT

    • Jan 2024 - Present

  • General Manager IT

    • Apr 2021 - Dec 2023

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  Teletext India Limited

  • Hyderabad, Telangana, India

  • Deputy General Manager IT

    • Feb 2014 - Mar 2021
    • Hyderabad, Telangana, India

    Growth Path: IT Manager Senior IT Manager Deputy General Manager (IT Infra)Key Result Areas: Engaged across IT and the business to take ownership for developing technology / product roadmaps and the technology catalogue Developing, refining, publishing, and socializing patterns, policies, guidelines, and technology standards Guiding a team of 12 IT Engineers across multiple locations, mentoring and developing team skills by imparting various programs Architecting the expansion of virtual server environment, increasing application performance across the enterprise Planning & executing strategic implementation plans and upgrading paths for migration of legacy core systems Leading multiple internal and vendor teams, managing deliverables and outcomes through multiple managed service providers Managing large scale infrastructure refreshes, consolidating and modernizing technology footprint, cloud integration and migration, and network traffic/capacity optimization Establishing security policies and procedures, encompassing redesign of the network infrastructure Designing & managing AWS Cloud Network connectivity for multiple office locations with AWS VPC, Direct Connect, and IP-Sec VPNsKey Highlights: Migrated:o All legacy email systems to Office 365 platform with integration to on premise Active Directoryo Core applications like CRM, Booking System and Customer Service to AWS Cloud Platformo Legacy ticketing system to Jira Service Desk for customer support with workflows, automation and self-service portal Implemented:o Single Sign-On for most applications and tools used in the organizationo Remote Access with Two-factor authentication Active Directory and SMS for SSL VPN for Remote Working Userso Asterix based Hosted VoIP system for internal and customer communicationo Virtual Chatbot on service desk portal to answer customer's Frequently Asked Questions

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  ERP Analysts (INDIA) Pvt. Ltd.

  • Hyderabad, Telangana, India

  • IT Manager

    • Dec 2012 - Jan 2014
    • Hyderabad, Telangana, India

    • Lead IT Infrastructure facilitated server builds and network configurations, including migration to a VMware virtual environment.• Implemented new project from starting plan, propose, procure and deployment of VMware virtualization.• VSphere, VCenter and SAN storage on HP Rack servers. Performed P2V, Host profiles, VMotion and VLANs.• Manage Active Directory, Group Policies and Sites.• Manage LAN, WAN and Wireless networks.• Manage FortiGate Firewall, IPSec VPNs and SSL VPNs.• Designed, configured and installed Ruckus wireless network at remote offices.• Manage vendors, contract negotiations, asset management for all hardware, software and equipment.• Design, specify, configure, install, deploy and maintain local area network hardware, software and telecommunication services.• Identified and resolved technical, operational, risk management, and organizational challenges.• Performed system monitoring and analysis, and performance tuning.• Builds and implements software standards for servers, operating systems, and end-user workstations.

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  ZEN3

  • Hyderabad, Telangana, India

  • Senior Network Administrator

    • May 2011 - Nov 2012
    • Hyderabad, Telangana, India

    Maintained a multi-state and multi-site environment; network infrastructure support, maintenance and upgrades Managed:o LAN, WAN and Wi-Fi networks; IPSec VPN, SSL VPN and Global MPLS for Voiceo Microsoft PC/Server technologies, Active Directory, DNS and DHCP serviceso VMware infrastructure, Host profiles, VCenter, SAN Storage, Fiber Switches, VMotion, Snapshots, VLANs, Data store, and High Availabilityo Remote Desktop session hosts, connection broker and license serverso Cyberoam Firewall, policies, web access control and Symantec end-point securityo Secure FTP servers, Active Directory, Group Policies for system hardening and security Administered regular backups and restored on premise & cloud backups Troubleshot & maintained all networking devices and infrastructure across the enterprise including switches, routers and firewall Diagnosed system hardware and software problems using advanced root-cause analysis

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  ERP Analysts (INDIA) Pvt. Ltd.

  • Hyderabad, Telangana, India

  • Network Administrator

    • Mar 2010 - Apr 2011
    • Hyderabad, Telangana, India

    • Responsible for Windows Server administration and maintenance.• Responsible for end-point security with Symantec End Point.• Configured and Managed FortiGate firewall in HYD office and US Ohio Office. Responsible for IP Sec VPN and SSL VPN.• Responsible for on-site backups and off-site cloud backups and restore.• Troubleshooting network issues, root cause analysis and implement recommended changes/updates.• Lead team of 5 people mentor and train all necessary skills for IT Network support.• IT Asset Management, implement ITIL practice and standard operating procedures for team and documentation of all IT systems.

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  Magus Customer Dialog Pvt Ltd

  • Hyderabad, Telangana, India

  • System Administrator

    • Jun 2007 - Mar 2010
    • Hyderabad, Telangana, India

    • Lead Administrator for system level performance optimization and system monitoring.• Installing, configuring, patching, upgrading and troubleshooting of Windows servers and desktops.• Responsible for network performance and availability. Lead the team, support and availability for 24x7 environment.• Manage and configure Telephone system like Avaya, Variant for call recording, IVR and Call Queues.• Manage Avaya IP Phones, monitor network performance and coordinate with product vendors for any escalation.• Manage Windows Server 2003 Active Directory, Group Policies to hardening systems security in the office.• Manage SonicWALL firewall, policies and VPNs for IPSec and SSL.• Manage L2 and L3 switches for VLANs to secure the data within departments.• Responsible for regular backups on-site and off-site tape storage.• Develop and maintain detailed maintenance and contingency plans and documentation for IT infrastructure.• Manage and resolve all issues through the company ITIL service management framework.• End-user support for assigned applications including troubleshooting problems at the application server level.

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  Jayamukhi Institute of Technological Sciences

  • Warangal, Telangana, India

  • System Administrator

    • Aug 2004 - May 2007
    • Warangal, Telangana, India

    • Responsible for campus network and computer labs.• Install, manage and upgrade Windows and Linux servers and desktop machines.• Mange user accounts in Active Directory and the Folder sharing.• Deployed Windows Server 2003 with Active Directory services and Group Policies for multiple OUs.• Network cable laying to connect different labs to central server room in the campus.• Install, configure and manage L2 and L3 switches.• Plan and execute campus wide system patching and upgrades.• Manage WAN connectivity like ADSL and Satellite Wireless connectivity.• Deployed Squid proxy for internet sharing across the campus. Manage multiple access lists for restricted internet access for students and staff.• Manage and coordinate vendors for all IT assets procurement.• Plan, propose and responsible for installing new labs and procurements as per the budget allocated.