Experience

• 

  UXCam

  • Berlin, Germany

  • Enterprise Customer Success Manager

    • Jan 2022 - Present
    • Berlin, Germany

    • Managing a portfolio of global enterprise apps to help them realize their potential with UXCam.• Onboarding enterprise customers so that they become power users.• Maximizing customer retention and engagement.• Helping customers achieve their needs and success criteria.

• 

  Instabug

  • Cairo, Egypt

  • Enterprise Customer Success Manager

    • May 2018 - Dec 2021
    • Cairo, Egypt

    • Working with global brands to help them realize the value of in-app feedback with Instabug.• Helping customers set and achieve their success metrics.• Conducting demos of different Instabug products.• Growing our user base day by day.• Meeting Quarterly set revenue targets.

• 

  IBM

  • Smart Village B145, Giza, Egypt

  • Mobile and Application Security Specialist

    • Jul 2016 - Apr 2018
    • Smart Village B145, Giza, Egypt

    • Learned about the different variety of IBM products that are available.• Prospected for new business and generated a full pipeline of sales prospects.• Worked collaboratively with internal partners to drive revenue.• Utilized digital interaction tools to identify and progress sales opportunities.• Promoted the IBM Security portfolio in the market.

• 

  Hayah International Academy

  • Coach

    • Sep 2014 - Jan 2016