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Seema Nair profile image

Seema Nair

Customer Service Supervisor at GWC | Official
Intro Book
Seema Nair, a seasoned professional with 2 years of experience in customer service, holds a Higher National Diploma in Business Management and a Bachelor of Commerce degree, proficient in English, Hindi, and Marathi.
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Location
Doha, Doha, Qatar, QA
Languages
  • English Full professional proficiency
  • Hindi Native or bilingual proficiency
  • Marathi Native or bilingual proficiency
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Bio

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Seema Nair is a seasoned executive with a proven track record of delivering exceptional customer service and driving business growth. As a Customer Service Supervisor at GWC | Official, she oversees teams and administers training programs to optimize employee performance. With a strong educational foundation in Business Management and Commerce, Seema has honed her skills in administration, marketing, and risk management. Proficient in multiple languages, including English, Hindi, and Marathi, she effectively communicates with diverse stakeholders. Her certifications in Computer Applications & Management and Secretarial Studies demonstrate her commitment to ongoing learning and professional development.

Credentials

  • Diploma in Computer Applications & Management
    A-Plus Computer Education
    Jan, 1998
    - Apr, 2026
  • Diploma in Computer Management
    Davars College
    Apr, 1994
    - Apr, 2026
  • Secretarial Studies
    Davars College
    Mar, 1992
    - Apr, 2026

Experience

  • GWC | Official
    • Doha, Qatar
    • Customer Service Supervisor
      • Aug 2021 - Present
      • Doha, Qatar

  • QatarEnergy
    • Doha, Qatar
    • Administrative Assistant
      • Jun 2008 - Dec 2014
      • Doha, Qatar

      - Administering the trainings organised by the training department to QE employees.- Analyzing the training needs in SAP to nominate the employees for the relevant course's.- Monitoring the training events to achieve the optimum capacity.- Liaising with the training vendors, focal points & participants.- Updating employees attendance and other relevant records in SAP.- Generating relevant reports from SAP.

  • Doha Bank Assurance Company LLC
    • Doha, Qatar
    • Senior Claims Specialist
      • Jan 2008 - Jun 2008
      • Doha, Qatar

      - Sending introduction letters to all corporate clients.- Arranging meeting and hotel bookings for the consultants & delegates.- Giving support for the overall administration related work.- Preparing claim forms, templates as required for setting up of the new company.- Handling all claims related to Doha Bank Assurance Company & Doha Bank.

  • DOHA BANK
    • Doha, Qatar
    • Bancassurance Specialist
      • Jun 2006 - Jun 2008
      • Doha, Qatar

      - Handling banks personal loan claims & credit card claims.- Liaise with insurance company & reinsurers.- Observing the policy renewals & preparing the mail merge letters for the customers as renewal notice.- Preparing bancassurance related reports and presentation on weekly and monthly basis for the Chairman, CEO & Senior Manager.- Preparing Bancassurance income report for the previous & current years.- Prepare risk assessment reports & risk treatment plan for bancassurance.- Handled asset management products: American Life Insurance Company, BIRLA Sun Life Insurance Company, EFU Life Insurance Company.- Coordinating with the representatives of ALICO, BIRLA, EFU. Reporting with the policy closing, pending issues & policy issuance.- Preparing the Insurance Company Bank Reconciliation Statement.

  • National Shipping & Marine Services Company WLL (Sharaf Group)
    • Doha, Qatar
    • Senior Customer Service Executive
      • Nov 2003 - Jun 2006
      • Doha, Qatar

      - Responsible for marketing, promoting one of the major carrier in Qatar (Mediterranean Shipping Company).- Handled import & export shipments and related enquiries/complaints of customers.- Semington rate request, sales leads & confirmed bookings.- Preparing quotations & following up/negotiating with customers to securing business. - Preparing monthly & yearly import export reports.

  • Merchant Shipping Services Pvt. Ltd. - India
    • Mumbai, Maharashtra, India
    • Customer Service Executive
      • Feb 2003 - Aug 2003
      • Mumbai, Maharashtra, India

      - Auditing thr ledger accounts & Bank Reconciliation Statements.- Scrutinising of principles vessel disbursement accounts.- Checking documents related to vessel disbursement for import & export shipments.

  • National Shipping & Marine Services Co. WLL (Sharaf Group)
    • Doha, Qatar
    • Customer Service Executive
      • Jul 2001 - Sep 2002
      • Doha, Qatar

  • MIS. Unimin India Limited
    • Mumbai, Maharashtra, India
    • Executive Secretary
      • Jun 1995 - Apr 1998
      • Mumbai, Maharashtra, India

  • Blaze Business Centre
    • Mumbai, Maharashtra, India
    • Secretary
      • Sep 1994 - Jun 1995
      • Mumbai, Maharashtra, India

  • Duphar Interfran Limited
    • Mumbai, Maharashtra, India
    • Trainee
      • Apr 1992 - May 1992
      • Mumbai, Maharashtra, India

Education

  • 1994 - 1995
    University of Mumbai
    Higher National Diploma, Business Management
  • 1991 - 1994
    University of Mumbai
    Bachelor of Commerce - BCom, Business/Commerce, General

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