Experience

• 

  Libre Foods

  • Barcelona, Cataluña, España

  • Head of Operations

    • Sep 2022 - Sep 2023
    • Barcelona, Cataluña, España

• 

  Manar Chile

  • Chile
  • Food & Beverages
  • 1 - 100 Employee

  • Head of Operations

    • Mar 2018 - Aug 2022

    • Led the cost-efficiency project, developing roadmaps, establishing procedures and KPIs that minimized warehouse operations, driving a reduction of 17% of warehouse cost and increasing order accuracy from 75% to 97% vs 2017. • Forecasted over 600 SKU. Implemented new S&OP process, inventory controls, and analyzed statistical data and reports, enhancing 30% in forecasting results.• Built long-term partnerships and led negotiations with international suppliers from Europe, USA, and LATAM that drive a decrease of 15% of product costs and shorten lead time.• Developed Fulfillment strategy improving fleet efficiency by reducing transportation cost by 10% and enhanced OTIF levels from 75% to 95% vs which led to an improvement of customer experience up to 85%.• Developed new analytical reports, dashboards, operational and financial reporting and presented to relevant stakeholders of KPIs performances and improvements.• Expand brand awareness and increase product visibility by rebranding, developing a new website, offline advertising, launching email campaigns with an average open rate of 26%.

  • Supply Chain Manager

    • Jan 2015 - Feb 2018

    • Drove reduction of 21% of inventory in 2016 and 13% in 2017, boosting company net operating income by 11% and led to an improvement of NPS from 5% to 17% in the last 2017.• Identified new business opportunities, taking advantage of the free capacity available by providing logistic services to external companies, generating U$ 120K of net profit annually.• Collaborated with sales team new initiatives for slow-moving inventory driving a 40% reduction in losses due to product expiration.• Implemented warehouse management system and a vehicle tracking system to enhance efficiency.• Lead, train and develop a team of (15+) of warehouse manager, associates and fleet drivers to boost effectiveness and efficiency of their performance.• Incorporated and developed the NPS in the company and created strategies and reports to improve the indicator.• Monitored and executed processes to obtain ISO 9001 and HACCP as a strategic member of the certification team.

• 

  Travel Security S.A.

  • Chile
  • Travel Arrangements
  • 200 - 300 Employee

  • Account Manager

    • Jan 2014 - Oct 2014

    • Managed 60 corporate clients portfolio achieving a 10% increase of new clients acquisition in said portfolio.• Improved clients portfolio efficiency by reducing travel expenses by 15% on average.• Maintained excellent customer service in communication with customers addressing their doubts and problems.• Analyzed market opportunities to expand clients' portfolios.

  • Account Manager Intern

    • Dec 2013 - Jan 2014