Experience

• 

  ECG Studio | visual process engineering

  • United States
  • Business Consulting and Services
  • 1 - 100 Employee

  • Director, Practice Head - Business Process Consulting

    • Nov 2015 - Present

  • Sr. Business Process Consultant

    • Jul 2014 - Present

    Consult and drive process improvement, cost reduction and customer intimacy initiatives.- Plan, perform and implement process improvement initiatives (such as Lean or Six Sigma). - Diagram and evaluate existing processes - Organize, lead and facilitates cross-functional project teams- Develop metrics that provide data for process measurement, identifying indicators for future improvement opportunities- Collect data to identify root cause of problems- Measure performance against process requirements- Align improvement to performance shortfalls- Provide consultation on the use of re-engineering techniques to improve process performance and product quality

• 

  Deloitte

  • Greater New York City Area

  • Business Process Consultant

    • Oct 2003 - Jan 2014
    • Greater New York City Area

    Project Execution - Led projects from inception to benefit realization and control.- Led cross-functional teams, including members of business/functional staff and external vendors- Deliver results that achieved or surpassed project targets based on ROI, customer satisfaction, or employee satisfaction improvement objectives- Met project timelines to manage realization of project benefits and maintain downstream effect on project funnelChange Management- Develop communications to influence stakeholders of all levels- Develop and maintained productive relationships through individual contacts and group meetings- Acted as an ambassador and change agent of the Six Sigma team to build a culture of continuous improvement- Drove adoption of tools and methods by reinforcing the value propositionMentoring/Training- Participated in the propagation of Six Sigma knowledge across the business unit through the delivery of Green Belt training and other informal sessions- Mentored & coached Green Belts and team members in project work, helping them understand and use Work-Out, Lean, Six Sigma for successful and timely completion of projects

• 

  SunTrust Bank

  • Greater New York City Area

  • Assistant Vice President, Change Management Consultant

    • 1999 - 2003
    • Greater New York City Area

    My key responsibilities were to build a newly created team in to drive change management and process reengineering for the FX business. Played a key role in defining the transaction quality assurance methodology across regional banking centers. Steered governance, monitor and control committee.