Experience

• 

  DENSO

  • Long Beach

  • Senior Accountant

    • Oct 2018 - Nov 2019
    • Long Beach

• 

  Tennis Channel

  • United States
  • Broadcast Media Production and Distribution
  • 300 - 400 Employee

  • Staff Accountant (Contractor)

    • Jul 2018 - Aug 2018

  • Staff Accountant (Contractor)

    • Nov 2017 - Jun 2018

• 

  Partos Company

  • Santa Monica, California

  • Bookkeeper

    • Aug 2017 - Oct 2017
    • Santa Monica, California

• 

  Tennis Channel

  • Staff Accountant (Contractor)

    • Apr 2017 - Jun 2017

• 

  Freelance

  • Bookkeeper

    • Jan 2017 - Mar 2017

• 

  Ares Management L.P.

  • Greater Los Angeles Area

  • AR Accountant 2 (Contractor)

    • Mar 2016 - Nov 2016
    • Greater Los Angeles Area

• 

  ReachLocal

  • Woodland Hills, CA

  • Interim Accounts Receivable Manager

    • Dec 2015 - Feb 2016
    • Woodland Hills, CA

    • Responsible for timely and accurate billings throughout the month.• Proactively managed customer billing inquires and ensured there is timely research and resolution.• Assisted with the preparation of management reports including billings analysis and metrics.• Resolved internal inquiries from Account Management and Sales Representatives.• Researched, reviewed, and approved invoice exceptions and credit memos/refunds.• Researched and resolved credit card transaction inquiries directly with credit card processor as needed.• Responsible for reconciliation of auto created check invoices and ensured exceptions are identified and resolved.• Assisted with building efficiencies in AR processes and procedures through automation and process reengineering.• Responsible for ensuring all AR transactions are completed in a timely manner.• Assisted with month end close process.• Assisted Collections team with billing discrepancies.• Assisted the AR Director with quarterly reviews, one-on-ones and mentored and developed the billings staff.• Reviewed staff workload and modified as necessary.• Coordinated and provided both staff and inter-department training of policies and procedures.• Documented AR processes and created and maintained desktop procedures.• Completed or assisted with related special projects, as required.

• 

  Dun & Bradstreet Credibility Corp.

  • Malibu, CA

  • Credit Card & Chargeback Specialist

    • Mar 2012 - Oct 2015
    • Malibu, CA

    • Created weekly credit card chargeback ratio to report to monitor compliance with the four major providers.• Researched and responded to credit card chargeback disputes from the four major providers.• Researched & processed customer refund check requests.• Remote support to Customer Service group in Tucson, AZ.• Cash application of lockbox receivables.• Created ad-hoc reporting for Accounts Payable / Accounts Receivable Manager and Financial Controller as needed using SQL, credit card processor portals, & proprietary internal systems.• Downloaded daily commercial subscription billing files via SQL query, scrubbed data, then forwarded to commercial printer for generation and mailing (75-400 invoices generated daily)

• 

  Harbor Freight Tools

  • Calabasas, CA

  • Chargeback Specialist (Consultant)

    • Sep 2011 - Mar 2012
    • Calabasas, CA

    • Cleared backlog of over 1,000 open chargeback cases between mid-September and early-December.• Created and documented credit card policies & procedures for retrieval and chargeback response.• Made company aware of blind-spots in reporting provided by major credit card providers.• Discovered and made superiors aware of a system error that caused 700 web-based customers to be double-refunded at the start of February. Problem was corrected by 24th of month.

• 

  The Final Word... In Design!

  • Mission Viejo

  • Office Manager

    • Jun 2009 - Mar 2010
    • Mission Viejo

    Responsible for all back-office operations functions including sales tax return preparation, job costing, expense reporting, budgeting, and billing / collections.

• 

  Sage Publications

  • Thousand Oaks, CA

  • Credit Manager

    • Oct 2001 - Nov 2009
    • Thousand Oaks, CA

    • Executed management, performance and training for Accounts Receivable, Credit, and Claims departments, supervised eleven employees (five direct reports).• Point of contact for both internal and external customers with problems incurred or dissatisfaction with service provided.• Created, documented, implemented and maintained credit policy (including credit application form).• Worked with upper management to make appropriate changes as the business needs required.• Oversaw research and responses to customer chargeback’s (note: all credit card transactions were “card not present”).• Was the U.S. Finance lead on a global project to bring the company into full PCI – DSS compliance.• Actively assisted the Information Technology department with projects related to upgrading various internal information systems, especially those regarding the impact to the Accounts Receivable department and electronic payment processing systems / relationships.• Worked with banking and payment processing vendors for day-to-day interactions and project-based purposes.• Worked closely with sales departments to ensure the motivation behind credit decisions was increased sales.• Utilized diplomacy and interpersonal communication skills to break down historical intercompany “silos” between Finance / Accounting and other departments by displaying a “company-first” motivation.• Oversaw and directed Credit Specialists re: major and national account settlement.• Created aging and sales data-based reporting for both proactive and reactive purposes.• Worked with employees to document department procedural manuals including organization, photography, editing and final testing by non-department personnel.• Oversaw in-house billing process, daily file retrieved and exported to printer loaded with invoice stock (500-1,000 invoices generated daily), was also liaison between major accounts (Barnes & Noble, Amazon, etc.) and our IT group regarding the EDI billing process

• 

  Guitar Center

  • Westlake Village, CA

  • Credit Manager

    • 1989 - 2001
    • Westlake Village, CA

    • Responsible for the performance and training of the accounts receivable department, supervised five employees.• Created and administered all policies and procedures related to accounts receivable (artist relation credit lines and commercial leasing transactions), and supervised reconciliation between all aging and general ledger accounts.• Negotiated credit card and check guarantee agreements then planned and supervised the hardware rollouts for each.• Designed, created and implemented electronic billing via the Internet.• Initiated programming changes that streamlined the accounts receivable process at both the corporate and retail levels.• Designed, created and implemented electronic billing for in-store vendor signage program and one-off marketing projects