Experience

• 

  KCI Technologies, Inc.

  • United States
  • Civil Engineering
  • 700 & Above Employee

  • Solutions Engineer

    • May 2022 - Present

  • Business Analyst

    • Mar 2021 - May 2022

  • GIS Analyst

    • Mar 2015 - Mar 2021

• 

  PayPal

  • Hunt Valley, MD

  • Customer Support Representative: Collections

    • Oct 2011 - Mar 2015
    • Hunt Valley, MD

    Negotiate with PayPal users to resolve negative balanced accounts to directly affect the company's bottom line. Provide consultative services to customers to ensure continued use of the PayPal product. Collaboration with various departments to obtain a common goal of education and resolution.

• 

  MacKenzie Commercial Real Estate Services, LLC

  • Lutherville, MD

  • Geographic Information Systems Intern

    • Jun 2011 - Sep 2011
    • Lutherville, MD

    Created maps to assist commercial real estate brokers showing socio-economic, demographic, marketing statistics and analysis for areas of interest in Maryland and northern Virginia.

• 

  The Olive Garden Restaurant

  • Westminster, MD

  • Server

    • Jun 2010 - Sep 2011
    • Westminster, MD

    General restaurant server responsibilities.