Experience

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  Flycast Partners

  • Senior Consultant II

    • Feb 2024 - Present

• 

  Metro Water Recovery

  • Greater Denver Area

  • IT Senior Support Analyst

    • Oct 2018 - Feb 2024
    • Greater Denver Area

• 

  FRE Soap

  • Loveland, CO

  • Owner and Operator

    • Jan 2017 - Jan 2021
    • Loveland, CO

    Started this company in 2017.Produce, market and sell health and beauty products such as soap, shampoo and bath fizzles.Maintain a digital storefront and attend several craft festivals throughout the year.Control finances and create budget for advertising and other business expenses.

• 

  Dell EMC

  • Cheyenne, Wyoming Area

  • Project Team Member

    • Apr 2018 - Jul 2018
    • Cheyenne, Wyoming Area

    Perform advanced troubleshooting techniques to address complex technical issues with a variety of different hardware.

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  Nutrien

  • Loveland, CO

  • IT Analyst

    • Dec 2017 - Apr 2018
    • Loveland, CO

    Provided desktop services for 20,000+ clients.Imaged, cleaned, upgraded, new/used systems for internal clients.Performed troubleshooting on major workstation issues and replaced parts if necessary.Utilized Active Directory for automatic software deployments and group policy changes.

• 

  Microsoft

  • Implementation Specialist

    • Oct 2017 - Dec 2017

    Installed approximately 5,000 storage array upgrades over a five-week period on a five-man team.Installed approximately 1,500 power supply upgrades over a one-week contract extension with the same five-man team.

• 

  Cuattro

  • Loveland, CO

  • Medical Support Program Manager

    • Aug 2014 - Sep 2017
    • Loveland, CO

    Provided excellent support for our customers via phone, online chat, remote desktop and email.Trained customers/employees, onsite and remotely, to efficiently use the Cuattro hardware/software.Used the following software daily: LogMeIn Rescue/Central, Join.me, TeamViewer, Office365, OTRS, Salesforce, Spark.Improved SOPs to help the company run more efficientlyCreated new ways to ensure employees are delivering and provide ways to gauge their performance.Imaged and configured new/replacement systems for customers.Troubleshot Network/PACS/Modality Worklist issues within a medical environment (HIPAA).

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  IBM

  • Boulder, CO

  • BCRS Project Manager

    • Aug 2010 - May 2014
    • Boulder, CO

    Managed up to 8 employees.Rack and Stack according to customer specifications, run cable (under floor and overhead) in a structured cable environment, document all changes within ticket management system.Designed and developed many procedures along with a database organization scheme that is now used nationwide within IBM locations.Maintained communication between salespeople, installation teams and technical support to provide a better customer experience.Introduced and solely managed an electronic badge access security system that is used at the Boulder, Gaithersburg, Sterling Forest and Raleigh sites.Created and continually updated virtual drawings and inventory/wiring spreadsheets of the locations of every piece of equipment owned by IBM and its customers within BCRS: this includes over 750 individual server cabinets.Provided IT desk-side support to the division (~300 people), extensively experienced with many issues that are common in a corporate environment; build/image systems for new/existing employees, migrate existing data, upgrade OS, manage software licenses including Microsoft Office, Windows, etc.Solely organized and completed a mandatory migration of more than 300 users from Windows XP to Windows 7 over 6-month period.Maintained inventory of over 300,000 digital media devices.Provided 24/7 support for data backup operations.

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  Frontline Computer Repair

  • Schererville, IN

  • Owner / Computer Tech

    • Jun 2009 - Apr 2012
    • Schererville, IN

    Started this company in 2009.Helped provide desk-side/on-site and off-site support to customers for all software/hardware issues on both Mac and Windows operating systems.Helped market the company mostly through word-of-mouth, the website (created personally using JavaScript and PHP), and print advertising.