Experience

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  T-Mobile Us

  • Mobile Expert

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  T-Mobile

  • United States
  • Telecommunications
  • 700 & Above Employee

  • Mobile Expert

    • May 2015 - Present

  • Retail Store Manager

    • Feb 2013 - Present

    Led day to day operations of multiple retail locations including customer service, sales, merchandising, and operationsLed sales strategy learning sessions for over 30 sales reps at a timeManaged performance of direct report sales teams with as many as 7 sales representativesInterviewed, hired, and trained more than 10 sales representatives as individual contributors, many of which have since been promotedAchieved sales goals in excess of 100% to retail plan consistently ranking in the top third of district and regionDrove improvement in all measurable metrics at each locationAnalyzed high level reporting to identify trends and patterns in performance at store and district levelTranslated reporting to team in easily understood terms with action items for course correctionCreated sales pitch presentations beyond scope of company provided materials that continue to be used in meetings throughout the regionFacilitated group meetings of peers and direct reports and led discussion topics to further understanding of new sales initiativesServed as a resource for team in managing interview fairs, relaying information in a clear, simplified manner, and leading training teamsPresented monthly, quarterly, and annual results to high level directors and spoke to behaviors driving metrics as well as presented action plans for course correction

  • Retail Associate Manager

    • Oct 2011 - Present

    Managing a high volume retail store day to day operationsCoaching and developing a team of 10 sales repsPerforming administrative tasks crucial to LP, sales, and merchandising compliance

  • Retail Sales Lead

    • Mar 2011 - Oct 2011

    Coached and developed a team of sales representatives to improve skills in current positions and to prepare for advancement in the company.Oversaw the development and promotion of lead sales representatives through resume consultation and interview preparation.Performed administrative tasks of day to day store operations such as receiving and processing inventory, monthly sales performance reviews with sales reps, and merchandising of devices and accessories.

  • Sales Associate

    • Nov 2009 - Mar 2011

    Developed relationship with customers to best fit their needs with communication plans and devicesLearned detailed knowledge of all communication devices and pricing of plansServed as liaison between customers and corporate offices by resolving service disputes

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  New York Life Insurance Company

  • General Agent

    • Jun 2009 - Nov 2009

    Contacted potential clients and scheduled appointments to explain process and productDeveloped relationship of trust and confidence with clientsAnalyzed client's financial data and devised fitting financial plan to produce to clientHandled clients money in a fiduciary capacity to deliver to company

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  Stonehill College

  • General Philosophy Teaching Assistant

    • Jul 2005 - Jul 2009

    Prepared lesson plans for and led multiple classes through both lecture and discussion facilitationRead weekly student papers and provided feedback on logical progression and argumentation stylesAttended each class and provided lecture assistance, fielded student questions, and generally facilitated class discussionRead and reviewed term papers with students and provided feedback to aid logical progression, overall clarity, and creative expansion

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  Vector Marketing

  • Salesperson

    • Dec 2008 - Apr 2009

    Sold over $4,000 of CutCo kitchen cutlery in first ten days and was the recipient of the President's Club AwardFound and contacted own potential customers and set up appointments for demonstrations in their homesEarned potential customer's trust and effectively marketed and sold $6,074 of merchandise in first month

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  Pleasant Valley Daycare

  • Support Staff/Program Assistant

    • Jun 2003 - Aug 2008

    Supervised, entertained, and served as a mentor to large groups of children from ages 4 to 12Managed meal times for 400 children and 18 junior counselors in order to unload and distribute lunches for children and staff in a timely and efficient mannerDealt with various administrative tasks including loading and unloading palettes of food, drink, and craft materials, cleaning up spills, organizing large group activities, filling in for absent supervisors