Experience

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  Best Buy

  • White Marsh, MD

  • Verizon Wireless Expert

    • Oct 2016 - Present
    • White Marsh, MD

    Providing expert customer service, cost saving solutions, and an outstanding consumer experience for all Verizon Wireless clientele via the Mobile department at Best Buy retail location store # 159.

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  Verizon Wireless Indirect Channel

  • Baltimore, Maryland

  • Sales Manager

    • Feb 2004 - Sep 2016
    • Baltimore, Maryland

    Managed inventory, cash counts, company deposits and employee schedules.Assisted customers in making the best selection for their wireless service. Activated newcellular accounts.Authorized account credits and transaction overrides.Followed up with existing customer base via phone to offer curren...

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  Smart Home Technologies, ADT Security Dealer

  • Baltimore, Maryland

  • Contract Manager

    • Oct 2001 - Dec 2003
    • Baltimore, Maryland

    Processed credit checks for new customer installations.Scheduled installations.Confirmed compliance with parent company.Reconciled delinquent credit accounts.Successfully prevented multiple account charge offs due to high delinquency rate.

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  Metris Companies

  • Baltimore, Maryland

  • Account Manager

    • Aug 2000 - Aug 2001
    • Baltimore, Maryland

    Reconciled delinquent credit accounts for parent company Direct Merchants Bank.Consistently maintained a high service level in handling inbound and outbound calls.