Experience

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  PointClickCare

  • Toronto, Ontario, Canada

  • Application Analyst

    • Jan 2024 - Present
    • Toronto, Ontario, Canada

    Acted as a liaison between the Enterprise Solutions & Applications team and the broader employee base at PointClickCare. Worked collaboratively with a wide variety of teams to define, document and deliver customized business solutions. Key responsibilities included user and license management for Salesforce, investigation and problem solving of system issues, the maintenance of internal documentation, and the design, implementation and testing of new enhancements for business processes.

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  TMX Group

  • Toronto, Ontario, Canada

  • Network & Data Centre Technician

    • Jun 2022 - Sep 2022
    • Toronto, Ontario, Canada

    Used SCADA software to monitor the real time states of the power distribution, climate control, generators and other support systems utilized by the data centre. Responded to alerts raised by the monitoring system and coordinated any necessary work to be performed with the appropriate party. Followed established protocols and maintained documentation for all work performed on the critical systems that underpin the Canadian financial markets.

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  EPiQVision Inc.

  • Toronto, Ontario

  • Associate Director, Technical Events

    • Sep 2018 - Sep 2019
    • Toronto, Ontario

• 

  Sim

  • Toronto, Ontario

  • Layback Operator

    • Sep 2017 - May 2018
    • Toronto, Ontario

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  Long & McQuade Musical Instruments

  • Burlington, Ontario, Canada

  • Sales Representative

    • Sep 2014 - Jun 2016
    • Burlington, Ontario, Canada